News: Eurotunnel selects Quintiq to improve the Channel Tunnel’s maintenance scheduling

March 31, 2015 - Eurotunnel today announced that it has selected Quintiq, a global leader in supply chain planning and optimization (SCP&O) solutions, to deliver a software platform to enhance the scheduling of its maintenance operations for the Channel Tunnel.

The 50km-long Channel Tunnel which is managed by Eurotunnel consists of two running tunnels, each divided into 3 intervals, and a service tunnel for maintenance and safety access. With 38km of the tunnel undersea, it is the longest undersea tunnel ever built. It is also the most circulated railway in the world, with 400 trains per day in peak periods: Eurotunnel passenger and truck shuttles, high-speed passenger trains and freight trains.

To ensure this vital link between Great Britain and France, the Channel Tunnel runs varied specialised and complex equipment such as railways, catenaries, signalling, fire-fighting, ventilation and cooling systems, as well as cross passage doors and a pressure relief valve system between both running tunnels. These systems’ preventive maintenance operations need to be carefully and efficiently planned in order to avoid costly interruptions of the Channel tunnel commercial services.

Quintiq solution has been selected by Eurotunnel’s team of 18 planners to benefit from using a single software platform to quickly create accurate maintenance schedules and streamline maintenance operations from both sides of the channel. It will enable them to improve workforce scheduling and the sharing of maintenance resources.

Using the Quintiq solution, Eurotunnel will be able to make preventative maintenance decisions up to three years in advance as well as swiftly respond to any disruptions on the day of operations. It will aid the company to better balance the Chunnel tunnel maintenance requirements with its service offer and ensure customer satisfaction.

Jean-Luc Pochet, Infrastructure Director at Eurotunnel, said: “Catering for almost 21 million passengers and over 4 million cars and trucks a year means that our operations need to be best in class. The improvement of preventive maintenance enables the Channel Tunnel to run efficiently and decreases downtime. The Quintiq solution offers us flexibility when planning for short-term scenarios and also the ability to plan years ahead, enabling us to provide better service to our customers.”

“We are very proud to support Eurotunnel in its efforts to improve its preventative maintenance operations,” said Henri Beringer, Business Unit Director, France, at Quintiq. “Our experience in supplying solutions for maintenance operations will help Eurotunnel improve the Chunnel’s efficiency, profitability and safety.”

About Eurotunnel
Groupe Eurotunnel (Euronext Paris: GET and London Stock Exchange: GETS) manages the infrastructure of the Channel Tunnel and operates accompanied truck shuttle and passenger shuttle (car and coach) services between Folkestone, UK and Calais, France. Eurotunnel holds the concession until 2086 to operate the Channel Tunnel, the fastest, most reliable, easiest and most environmentally friendly way to cross the Channel. In 20 years, more than 330 million people have used the Channel Tunnel. This unique land crossing has become a vital link between the continent and the United Kingdom. Eurotunnel also runs a rail freight business through its subsidiary Europorte, which offers a wide range of integrated rail freight services.

About Quintiq
Every business has its supply chain planning challenges. Some of those challenges are large. Some are complex. Some seem impossible to solve. Since 1997, Quintiq has been solving each of those challenges with a supply chain planning & optimization software system. Today, approximately 12,000 users in over 80 countries rely on Quintiq software to plan and optimize workforces, logistics and production. Part of Dassault Systèmes (Euronext Paris: #13065, DSY.PA), Quintiq has offices in the Netherlands, the USA and around the world.