News: Integrated supply chain planning & optimization as close as your mobile phone
Quintiq and ePocket Handyman will showcase the business value of their integrated solution at the Service Congress 33rd annual conference and Service World expo in Munich, Germany, November 7-8, 2013.
Quintiq, a global leader in supply chain planning and optimization (SCP&O), and ePocket Handyman, Europe’s leading software solution for mobile field service, released an integrated mobile platform earlier this year to enable remote field service technicians and improve resource planning.
“Technicians in the field can view schedules, record time and attendance, order parts, check inventories, log progress and obtain customer sign-off. This information allows continuous optimization, automatic rescheduling, an immediate check of all constraints, calculation of the impact on shifting schedules and generates new optimized shift schedule proposals,” said Arjen Heeres, chief operating officer at Quintiq.
“Increasingly, organizations are investing in mobile technology to improve operational efficiency, workforce productivity and overall customer service,” said Heeres. “By combining two software programs customers benefit from an end-to-end solution. This full solution is the system of record for service organizations.”
“Handyman Mobile is an agile solution that supports optimal performance for mobile workers day to day,” said Ralf Onken of ePocket Handyman. “Working with Quintiq will allow us to provide improvements in overall efficiency and customer service for our customers and their employees.”
Compatible with Android and Windows mobile operating smart phones and tablets, ePocket Handyman and Quintiq bring all the benefits of multi-resource planning into the field. Benefits include improved use of resources (employee, equipment, materials and vehicles); reduced response times and insight into service urgency; reduced time needed to create and revise operational plans; improved communication of operational plans and revisions; and reduced time for field service technicians to handle documentation and reporting.
Hosted by the Kundendienst-Verband, Deutschland (Customer Service Association, Germany), the Service Congress event attracts participants from field service companies in Germany, Austria and Switzerland. Simultaneously, the Service World Exhibition, the largest trade fair for the service industry in Europe, will host over 40 exhibitors who will present their products, ideas and solutions.
Representatives from ePocket Handyman and Quintiq will be among them to explain the benefits of using mobile technology to perform a complete range of planning and supply chain functions. To arrange a one-on-one meeting with ePocket or Quintiq at the event, contact Daria Timoschenko, business development executive, via email: firstname.lastname@example.org or call +31 6 55 32 44 09. Or, stop by at booth #23 at the exhibition to talk to ePocket Handyman and Quintiq representatives.
About ePocket Handyman
ePocket is 100% focused on solutions that improve the effectiveness of mobile workers. For larger companies ePocket offers scalable, flexible workforce solutions that typically result in return on investment within 4-10 months. ePocket Solutions, has more than 35,000 active Handyman users in various industries, including mechanical and plant engineering, electrical engineering, facilities management, telecommunications/IT , oil & gas and utilities worldwide.
Every business has its supply chain planning challenges. Some of those challenges are large. Some are complex. Some seem impossible to solve. Since 1997, Quintiq has been solving each of those challenges with a supply chain planning & optimization software system. Today, approximately 12,000 users in over 80 countries rely on Quintiq software to plan and optimize workforces, logistics and production. Part of Dassault Systèmes (Euronext Paris: #13065, DSY.PA), Quintiq has offices in the Netherlands, the USA and around the world.