News: Airservices managing air traffic controller fatigue-related risk

February 6, 2013 - Airservices has introduced workforce planning software from leading Supply Chain Planning and Optimization solution provider, Quintiq, to assist in fatigue-related risk management of its Air Traffic Controllers (ATCs) to be used as a decision-making tool for shift rostering.

Airservices is the nation's Air Navigation Service Provider and is responsible for ensuring that ATCs are able to safely manage over 11 per cent of the world's airspace, which includes more than four million flights carrying over 80 million passengers per year.

Executive General Manager Air Traffic Control, Jason Harfield said, "This new tool will greatly assist our decision making around fatigue-related risk and its management. The software design, developed by Airservices and its fatigue-risk management consultants, Integrated Safety Support, has enabled Quintiq to deliver a high standard of software, which is aligned with our requirements".

The fatigue-risk related management tool represents the second phase of a broader rostering solution for Airservices' approximately 1000 ATCs who work from two major centres in Melbourne and Brisbane, four terminal control areas, and 28 control towers at international and regional airports all over the country.

The fatigue-risk management solution uses Quintiq's Workforce Planner to provide a means of assessing and recording of controls which then assists Airservices mitigate fatigue-related risk in relation to potential shift assignments.

The Quintiq Workforce Planner provides the management of Airservices with a better tool to support its current, complex decision-making process around fatigue-risk, and its management. The system integrates and automates a two-phase, six-step process to ensure that rostering rules are adhered to and potential risks are identified. Management are then in a better position to make risk mitigating judgments and to sign off on those decisions.

Paul Shepherd, Director of Quintiq Australia and New Zealand, commented, "We are proud to have brought this project in on-time and under budget as well as jointly given Airservices a quality solution. The relationships formed between Quintiq and Airservices staff has been crucial to the process."

About Airservices

Airservices is a government-owned corporation providing safe, secure, efficient and environmentally responsible services to the aviation industry.

It was formed in July 1995 when the Civil Aviation Authority was split into two separate government bodies: Airservices and the Civil Aviation Safety Authority.

Airservices has responsibility for:

  • airspace management
  • aeronautical information
  • aviation communications
  • radio navigation aids
  • aviation rescue and fire fighting services.

About Quintiq

Every business has its supply chain planning challenges. Some of those challenges are large. Some are complex. Some seem impossible to solve. Since 1997, Quintiq has been solving each of those challenges with a supply chain planning & optimization software system. Today, approximately 12,000 users in over 80 countries rely on Quintiq software to plan and optimize workforces, logistics and production. Part of Dassault Systèmes (Euronext Paris: #13065, DSY.PA), Quintiq has offices in the Netherlands, the USA and around the world.