Optimizing the Passenger Experience

Airport management is a dynamic business. Plans change, disruptions occur on a daily basis, but your focus on the safety, security and comfort of the millions who pass through your airport every year must remain the same.

How do you balance this with the need to please multiple stakeholders? Can you comply with complex regulations and labor agreements whilst maintaining healthy profit margins?
DELMIA Quintiq software is designed to fit your business goals 100%. It is configured to respect all of your organization's unique constraints such as contract-specific requirements, labor regulations, resource availability and capabilities.

You’ll be empowered to create fully-practicable long-, mid- and short-term plans in line with your KPIs. You define your efficiency, customer service and profitability targets; DELMIA Quintiq gives you the tools and the feedback you need to plan according to those targets.

To find out more about how DELMIA Quintiq can help you to overcome key challenges in airport operations, click on your area of interest below:

Passenger Handling

Passenger handling covers the entire passenger experience, from the moment they drive into the grounds to the moment they take off. Ultimately, the passenger experience depends on smooth-running operations in which the various in-house and outsourced services at an airport work together well. Behind the scenes there are many considerations that need to be taken into account.

Check-in allocation

Optimize the utilization of prime gates and check-in desks to improve customer satisfaction and ensure fewer flight delays. Reassign gates and crew quickly and easily in response to last-minute changes and disturbances.

Security checks

Effective security requires careful process management and highly available information and communication systems. Avoid queues at your security checkpoints and ensure a smooth transition of passengers to the duty free area or gate.

Luggage handling

Ensure that your passengers luggage gets loaded onto the right aircraft and unloaded to the correct belts in a timely manner. Make optimal use of your resources and react swiftly to changes in gate or flight delays

Transfer service

Optimize the movement of passengers between gates and terminals.

Cargo Handling

Quality, speed and communication between stakeholders are key to profitability in this sector. DELMIA Quintiq offers a flexible planning solution that can improve visibility, and guarantee that your planning decisions are in line with your business goals.
An optimized daily workflow will give you these benefits and more:

  • Reduce costs and increase efficiency through rapid deployment of trained employees and correct resources
  • Respond quickly and confidently to last minute changes and disruptions
  • Benefit from complete visibility. Enable all stakeholders to see the consequences of planning decisions immediately
  • Maintain high service levels to ensure customer satisfaction
Aircraft Ground Handling

Aircraft ground handling covers the complexity behind the scenes in preparing aircraft to carry passengers from A to B. Making sure your fleet is serviced correctly and swiftly will minimize the risk of delay. A variety of services contribute to aircraft turnaround time:

Stand allocation and field operation service

Allocate the correct flights and aircraft to the right stations at an airport. Ensure that you are making efficient use of your available stands

Ramp service

Optimize the servicing of aircrafts on the ramp or apron. Whether guiding the aircraft in or out of parking, towing with pushback tractors, refueling, deicing, or draining a plane, it’s a matter of having the right resources in place at the right time

Cabin service

Ensure passenger comfort by replenishing on board stock and providing a spotless cabin. Optimize the turnaround time of an aircraft