Passenger handling covers the entire passenger experience, from the moment they drive into the grounds to the moment they take off. Ultimately, the passenger experience depends on smooth-running operations in which the various in-house and outsourced services at an airport work together well. Behind the scenes there are many considerations that need to be taken into account.
Optimize the utilization of prime gates and check-in desks to improve customer satisfaction and ensure fewer flight delays. Reassign gates and crew quickly and easily in response to last-minute changes and disturbances.
Effective security requires careful process management and highly available information and communication systems. Avoid queues at your security checkpoints and ensure a smooth transition of passengers to the duty free area or gate.
Ensure that your passengers luggage gets loaded onto the right aircraft and unloaded to the correct belts in a timely manner. Make optimal use of your resources and react swiftly to changes in gate or flight delays
Optimize the movement of passengers between gates and terminals.