BIOVIA Resource Center

Issue:CIMS adapter in LES Admin Console has the status of "Not Connected" Solution:Please check the following:-Open Admin Console on LES App server | Mouse click on the row for CIMS Adapter | Mouse click on Adapters on top and select "Edit Adapter" | Make sure Host field has the hostname of LES client machine that has this Adapter installed on and Port field is 5063-Open windows services on LES c

BIOVIA LABORATORY INFORMATICS

Issue: One user is not seeing "CIMS Adapter" in the Device Type dropdown during LES procedure execution. The option is available to other users with the same security permissions Solution:This issue normally occurs when a particular user does not have the proper Lab and Location assigned permissions.-Login to LES client | Security Manager | Double mouse click on the row for a user that can success

BIOVIA LABORATORY INFORMATICS

Issue:Excel Adapter entries in Admin console on LES App server have a status of "Not Connected" after domain migration Solution:The domain for LES servers had been changed to a new domain according to instructions in Technical Note T35 but afterwards Excel Adapter entries were not responding in Admin console.-The reason Excel entries were not responding (Not Connected) in Admin console was becaus

BIOVIA LABORATORY INFORMATICS

Issue:How to log into LES client with another user id when using windows authentication Solution:-Mouse click on LES client icon | hold down Shift and Control keys at the same time | Right mouse click on LES client icon | Select "Run as different user" | Enter the desired User Name and Password

BIOVIA LABORATORY INFORMATICS