BIOVIA Resource Center

Issue: One user is not seeing "CIMS Adapter" in the Device Type dropdown during LES procedure execution. The option is available to other users with the same security permissions Solution:This issue normally occurs when a particular user does not have the proper Lab and Location assigned permissions.-Login to LES client | Security Manager | Double mouse click on the row for a user that can success

BIOVIA LABORATORY INFORMATICS

Issue:Excel Adapter entries in Admin console on LES App server have a status of "Not Connected" after domain migration Solution:The domain for LES servers had been changed to a new domain according to instructions in Technical Note T35 but afterwards Excel Adapter entries were not responding in Admin console.-The reason Excel entries were not responding (Not Connected) in Admin console was becaus

BIOVIA LABORATORY INFORMATICS

Issue:How to log into LES client with another user id when using windows authentication Solution:-Mouse click on LES client icon | hold down Shift and Control keys at the same time | Right mouse click on LES client icon | Select "Run as different user" | Enter the desired User Name and Password

BIOVIA LABORATORY INFORMATICS

Issue:In LES when collecting DATE from the VQ Clock instrument, the returned value does not match the short date set in Regional settings Solution:-Make sure LES App Server and client server have the same exact settings for the TZ , Regional settings, short date format, etc. Regional settings on LES Client must match the settings on LES App server.-Log in with domain system user, for example susr,

BIOVIA LABORATORY INFORMATICS