BIOVIA Resource Center

Issue:In LES attempting to parse data from a PDF file returns Error "-2147219491 Context string is empty.. / No data found" Solution:Make sure the PDF file is not password protected which does not allow other programs to access and read the file.

BIOVIA LABORATORY INFORMATICS

Issue:After install of LIMS 2020 SP1 getting "Opps! Unable to perform requested transaction..." and "HTTP Error 404.0" Solution:Check the following on LIMS server, especially SAP Crystal Reports runtime.-In Add/Remove programs, Make sure you have installed supported SAP Crystal Reports runtime versions and it is 32-bit. The following note is from LIMS 2020 SP1 system requirements documentation: S

BIOVIA LABORATORY INFORMATICS

Issue: User receives "Opps! Unable to perform requested transaction...." error when attempting to access IM tab in LIMS. This issue is happening for a single user and in one ENV only. Solution:-Have the user Login to LIMS -In the address bar after http:// add /Administration/clearusersettings so it will look like following line: http:// /Administration/clearusersettings t

BIOVIA LABORATORY INFORMATICS

Issue:A user in LIMS entered some value in filter under IM tab and now receives "Unterminated string passed in..." error message when mouse clicking on IM tab Solution: Have the user Login to LIMS-In the address bar after http:// add /Administration/clearusersettings so it will look like following line:http:// /Administration/clearusersettings then press enter or refresh br

BIOVIA LABORATORY INFORMATICS