BIOVIA Resource Center

Issue:A user in LIMS entered some value in filter under IM tab and now receives "Unterminated string passed in..." error message when mouse clicking on IM tab Solution: Have the user Login to LIMS-In the address bar after http:// add /Administration/clearusersettings so it will look like following line:http:// /Administration/clearusersettings then press enter or refresh br

BIOVIA LABORATORY INFORMATICS

Issue: User receives "Opps! Unable to perform requested transaction...." error when attempting to access IM tab in LIMS. This issue is happening for a single user and in one ENV only. Solution:-Have the user Login to LIMS -In the address bar after http:// add /Administration/clearusersettings so it will look like following line: http:// /Administration/clearusersettings t

BIOVIA LABORATORY INFORMATICS

Issue: One user is not seeing "CIMS Adapter" in the Device Type dropdown during LES procedure execution. The option is available to other users with the same security permissions Solution:This issue normally occurs when a particular user does not have the proper Lab and Location assigned permissions.-Login to LES client | Security Manager | Double mouse click on the row for a user that can success

BIOVIA LABORATORY INFORMATICS

Issue:After install of LIMS 2020 SP1 getting "Opps! Unable to perform requested transaction..." and "HTTP Error 404.0" Solution:Check the following on LIMS server, especially SAP Crystal Reports runtime.-In Add/Remove programs, Make sure you have installed supported SAP Crystal Reports runtime versions and it is 32-bit. The following note is from LIMS 2020 SP1 system requirements documentation: S

BIOVIA LABORATORY INFORMATICS