OneCall
Put Your Company Information to Work as a Customer Engagement Machine
A Data-driven Application for Boosting Customer Engagement and Loyalty
At NETVIBES, our goal is to deliver the right information, at the right time, and in the most intuitive way possible. OneCall provides a 360° view of the customer journey, with social functions to leverage and share exchanges between customer representatives and consumers and recommend what they need. Companies that consistently deliver a great customer experience have realized business benefits far above improving customer loyalty and profits.
A holistic view of all customer events/actions/requests that complements and goes beyond CRM systems helps companies streamline the customer experience. It provides users with preemptive knowledge – from multiple sources – to paint a true picture of each customer’s expectations when he or she engages with the company. Bridging agents/representatives seamlessly with customers’ expectations builds trusted relations, drives higher revenue and lowers costs, leading to improved efficiencies and happier customers and employees.
The advantage of OneCall is that it is quick and easy to set up, at a reasonable cost, and covers all our needs.
Also Discover
Sonatel, a global telecommunications operator, needed a consolidated view of customers that was readily available to all its distribution channels across its four countries. The company decided to implement the EXALEAD (OneCall) Customer Vue360 solution as it provides a 360-degree view of customers and aggregates all customer experience data onto one web page.
LALUX Assurances wanted to have a consolidated view of customers for all the groups. NETVIBES (formerly EXALEAD) OneCall provides information about customers by aggregating all the data on their activity into a simple and upgradable user interface.
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