Flexibility & Scalability

Instant Access & Peace of Mind

Security & Convenience

Enjoy flexible subscription options tailored to your needs


Choose our quarterly plan (or monthly plan for Makers) when available if you require short-term deliverables with the option to easily adapt to an increase in temporary workers.

Need a longer commitment? Our yearly plan allows you to work on annual projects with total peace of mind. Plus, save 20% compared to the quarterly subscription price.

If you want to switch plans, no problem. Just contact our Online Store team and we'll take care of it for you. With our subscription flexibility, you have the freedom to choose the plan that works best for you and your business

Shop with confidence with our secure and convenient payment options

We offer multiple payment options to provide you with maximum convenience and flexibility.

You can pay securely using your credit card, directly through our online store, or by bank transfer up to 30 days after your purchase (for Companies only).

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Our payment service provider PCI Service Provider Level 1 certified, ensures the highest security standards for the transmission of your payment data. Furthermore, we employ Secure Sockets Layer (SSL) encryption to safeguard your account details.


Additionally, we strictly adhere to EU banking regulations, including SCA (Strong Customer Authentication), to ensure that your transactions are always secure. With our commitment to payment security, you can shop with peace of mind and confidence.


Get instant access to the solutions you purchase


With a 24/7 availability of our online store, you can conveniently purchase and use our products instantly without any delay. Our streamlined checkout process allows you to get your quote, make the payment, and receive the invoice within 24 hours of your purchase.

Once purchased, we've got you covered every step of the way.

Within minutes of your purchase, you'll receive a "Get Started" email, letting you know that your new subscription is ready to use. While you're waiting, dive into our easy-to-follow Getting Started content and discover all the features of the 3DEXPERIENCE platform.




When accessing your new subscription through your "Get Started" email and your unique 3DEXPERIENCE ID, discover your roles, apps, dashboards, and communities, and easily navigate the 3DEXPERIENCE platform like a pro. To do so, our team is here to help you succeed!

We'll send you an email invitation to your dedicated support community and learning resources, so you can quickly master our solutions and get the most out of your subscription. Learn more about our comprehensive support and learning options today!

By shopping with us, you can save valuable time and focus on what matters most - achieving your business goals. Don't wait any longer, visit our online store and experience the power of our solutions for yourself!


Onboard easily with dedicated learning paths and support

Kickstart your innovation journey with a personalized onboarding meeting led by a 3DEXPERIENCE platform expert, who will provide essential guidance and support to ensure a smooth start.

Additionally, we offer assistance from our team of Champions in your own private community (for Commercial customers only) or by joining one of our public communities, such as the CATIA, DELMIA, ENOVIA, SOLIDWORKS, Students or Makers User Community.

With our offers for Companies you get a 24/7 support hotline (for cloud priority cases only). Discover more information on the essential support services.

In addition, our learning application integrated into the 3DEXPERIENCE platform empowers you to personalize your learning path, monitor your advancement, and achieve certifications.


Experience our 30-Day Money-Back policy with complete peace of mind


At Dassault Systemes, we understand that choosing the right software takes time. That's why we have a 30-day money-back policy for your peace of mind. If the product doesn't meet your needs, simply fill out our online support form and select the refund & cancellations category.

Once your order cancellation request is approved, we'll process a prompt refund, and you can then expect to see the refunded amount in your bank account within 10 business days.

Please note that our 30-day refund policy applies to standard product purchases only. Fee-based offers, monthly subscriptions and renewal orders are not eligible. You can however cancel your automatic subscription renewal at any time up to 30 days prior to your renewal date for yearly and quarterly plans (5 days for monthly plans).

Enjoy flexibility & scalability

We understand that your needs can change over time. That's why we offer flexible and scalable purchasing options, designed to meet the specific needs of teams of any size.

For existing clients, adding a new subscription is hassle-free and can be easily done within your current environment.  On the Platform Management dashboard ("My Subscription" tab) of your purchased environment, you'll have complete autonomy over your subscriptions. You can view all your ongoing subscriptions, add seats, or stop them with just a few clicks. Check out our dedicated FAQ for more information.

If you require more services or additional roles that aren't available online, our team is here to assist you. Simply fill out our contact form, and we'll get back to you quickly. We are committed to providing you with the flexibility and scalability you need to succeed.


Secure your business with confidence


Our team at Dassault Systèmes is committed to designing and sustaining highly secure applications, with regular auditing and certification from international organizations.

Dassault Systèmes assures that the latest version of the 3DEXPERIENCE platform is free of any known vulnerabilities related to the top ten threats of the Open Worldwide Application Security Project "OWASP".

Experience uninterrupted service

We take service availability seriously. Our Service Level Agreement (SLA) for Companies targets a 99.5% service availability, ensuring that you can work on your environment without experiencing any service disruptions. To learn more about our SLA and how we ensure high service availability, visit our dedicated page.

In addition to our SLA, we perform daily customer data backups to ensure the safety and security of your data. Your data will be kept for seven days and destroyed thereafter to protect your privacy.

Quality is one of our top priorities, and we're proud to have been granted the ISO 9001:2015 Certificate on Quality Management Systems (QMS). This certification covers everything from design and development to delivery, deployment, cloud operations, and support.


You can trust that our team is dedicated to delivering the highest level of quality and service to our customers.


Frequently Asked Questions

Need more information? - please check our full FAQ here

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