Learn about the benefits of selecting Dassault Systèmes for your online purchase
Choose our quarterly plan (or monthly plan for Makers) when available if you require short-term deliverables with the option to easily adapt to an increase in temporary workers.
Need a longer commitment? Our yearly plan allows you to work on annual projects with total peace of mind. Plus, save 20% compared to the quarterly subscription price.
If you want to switch plans, no problem. Just contact our Online Store team and we'll take care of it for you. With our subscription flexibility, you have the freedom to choose the plan that works best for you and your business
We offer multiple payment options to provide you with maximum convenience and flexibility.
You can pay securely using your credit card, directly through our online store, or by bank transfer up to 30 days after your purchase (for Companies only).
Our payment service provider is PCI Service Provider Level 1 certified, which ensures the highest security standards for the storage and transmission of your payment data. Additionally, we strictly adhere to EU banking regulations, including SCA (Strong Customer Authentication), to ensure that your transactions are always secure. With our commitment to payment security, you can shop with peace of mind and confidence knowing that your information is always protected.
With a 24/7 availability of our online store, you can conveniently purchase and use our products instantly without any delay. Our streamlined checkout process allows you to get your quote, make the payment, and receive the invoice within 24 hours of your purchase.
Once purchased, we've got you covered every step of the way.
Within minutes of your purchase, you'll receive a "Get Started" email, letting you know that your new subscription is ready to use. While you're waiting, dive into our easy-to-follow Getting Started content and discover all the features of the 3DEXPERIENCE platform.
When accessing your new subscription through your "Get Started" email and your unique 3DEXPERIENCE ID, discover your roles, apps, dashboards, and communities, and easily navigate the 3DEXPERIENCE platform like a pro. To do so, our team is here to help you succeed!
We'll send you an email invitation to your dedicated support community and learning resources, so you can quickly master our solutions and get the most out of your subscription. Learn more about our comprehensive support and learning options today!
By shopping with us, you can save valuable time and focus on what matters most - achieving your business goals. Don't wait any longer, visit our online store and experience the power of our solutions for yourself!
We know that sometimes you need a little extra help, which is why we offer assistance from our team of Champions in your own private community (for Commercial customers only) or by joining one of our public communities, such as the CATIA, DELMIA, ENOVIA, SOLIDWORKS, Students or Makers User Community.
With our offers for Companies you get a 24/7 support hotline (for cloud priority cases only). Discover more information on the essential support services.
Additionally, our learning application within the 3DEXPERIENCE platform allows you to customize your learning journey, track your progress, and earn certifications.
At Dassault Systemes, we understand that choosing the right software takes time. That's why we have a 30-day money-back policy for your peace of mind. If the product doesn't meet your needs, simply fill out our online support form and select the refund & cancellations category.
Once your order cancellation request is approved, we'll process a prompt refund, and you can then expect to see the refunded amount in your bank account within 10 business days.
Please note that our 30-day refund policy applies to standard product purchases only. Fee-based offers, monthly subscriptions and renewal orders are not eligible. You can however cancel your automatic subscription renewal at any time up to 30 days prior to your renewal date for yearly and quarterly plans (5 days for monthly plans).
We understand that your needs can change over time. That's why we offer flexible and scalable purchasing options, designed to meet the specific needs of teams of any size.
For existing clients, adding a new subscription is hassle-free and can be easily done within your current environment. On the Platform Management dashboard ("My Subscription" tab) of your purchased environment, you'll have complete autonomy over your subscriptions. You can view all your ongoing subscriptions, add seats, or stop them with just a few clicks. Check out our dedicated FAQ for more information.
If you require more services or additional roles that aren't available online, our team is here to assist you. Simply fill out our contact form, and we'll get back to you quickly. We are committed to providing you with the flexibility and scalability you need to succeed.
Our team at Dassault Systèmes is committed to designing and sustaining highly secure applications, with regular auditing and certification from international organizations.
Dassault Systèmes assures that the latest version of the 3DEXPERIENCE platform is free of any known vulnerabilities related to the top ten threats of the Open Worldwide Application Security Project "OWASP".
We take service availability seriously. Our Service Level Agreement (SLA) for Companies targets a 99.5% service availability, ensuring that you can work on your environment without experiencing any service disruptions. To learn more about our SLA and how we ensure high service availability, visit our dedicated page.
In addition to our SLA, we perform daily customer data backups to ensure the safety and security of your data. Your data will be kept for seven days and destroyed thereafter to protect your privacy.
Quality is one of our top priorities, and we're proud to have been granted the ISO 9001:2015 Certificate on Quality Management Systems (QMS). This certification covers everything from design and development to delivery, deployment, cloud operations, and support.
You can trust that our team is dedicated to delivering the highest level of quality and service to our customers.
Whether you're looking for more information about our products or services, or you want to ask about an existing order, we're here to help. kindly fill out our support form. Our team will respond quickly to offer support.
1. Your order is confirmed
2. Your Subscription is ready
3. Access dedicated learning & support
Once you have completed your purchase, please access to our Get Started Web Page for a quick onboarding tour.
For Companies, you will receive an email invitation to join your dedicated IFWE Experience community, which includes a dedicated group of Dassault Systèmes experts. Utilize this community to post your questions, and our team of experts will answer your questions.
For Makers & Students, go to the dedicated Makers Support and Student communities to get all the support you need.
If you already know other CAD tools, 3DEXPERIENCE platform and its design roles will be easy for you! If not, we have a wide range of trainings and learnings tailored for each level and included in all available offers online. Learn and practice at your own pace!
There are two ways to add roles to your subscription:
Step 1: Log onto your platform.
Step 2: Go to the platform management dashboard and select the tab “my subs”. You will find here all the roles available for online purchase. If you have any additional needs, please do not hesitate to fill in this contact form, our expert will reach out to you.
Step 1: Select your desired product from our online store page
Step 2: Once you arrive to the check out, please log-in using the same credentials as your previous purchase. Then a popup (Deployment options) will appear. Please select your current platform to deploy your purchase.
If you want to be guided during this operation, feel free to fill in this contact form, our team will get touch with you.
When confirming your payment information in the checkout flow, you can select pay via differed bank transfer (limited to Companies only). You have the option to add a specific reference or an expense financial line to mention on the invoice. If this does not answer your request and you would like us to study your specific needs, please fill out this form and our sales team will reach out to you quickly.