Essential Support Services

 

Get your product up and running with direct support

Support Services are an integrated part of your 3DS offerings. 3DS provides global, entreprise-class support and continuous access to innovation across any and all of your 3DS solutions.  

Enjoy productivity gains with the latest product releases, improved quality and expert assistance. 

Depending on your 3DS solutions portfolio, you will benefit from the SECURE or ADVANTAGE offer:

 
Continuous access to innovation   SECURE
(V5)
ADVANTAGE
(V6-3DEXPERIENCE)
Major releases   yes yes
Minor releases   yes yes
User empowerment  
Online Resources   yes yes
User’s communities   yes yes
Ensure Business Continuity  
Case Management (Defect)   yes yes
Case Management (Non Defect)   yes yes
Case Management by Phone 8/5   yes yes
Case Management by Phone 24/7 for Cloud Priority Case   yes For Cloud client
Case Management by Chat 24/5   yes For Cloud client

 

Continuous access to Innovation

Major Releases

Benefit from Dassault Systèmes state of the art technology. Keep your 3DS offering current as new functionalities are released. Capitalize on new features, and functions.

Minor Releases

Obtain new releases that enable you to maximize user productivity, maintain the highest level of security and optimize system stability. Benefit from new productivity enhancements and fixes.
Get the latest security and compatibility updates.

 

User empowerment

Online Resources & User's Communities

Empower your users by enabling them to access anytime online documentation, release notes, knowledge articles and user communities.

 

Ensure business continuity

Case Management

Rely on timely assistance to efficiently manage your cases so you stay focused on your business.

Phone assistance 8/5

With ADVANTAGE offer you can contact your Dassault Systemes Local Customer Support Center by phone during business hours.

 

For Cloud offerings

Case Management by Phone 24/7 for Cloud Priority case

Rely on increased business continuity and minimize the risk of business disruptions through 24×7 service when you experience a severe issue.

Chat support 24/5

Rely on immediate assistance when you have questions. Contact your Dassault Systèmes Local Customer Support Center by chat at any time from Monday to Friday.

PREMIUM Offer

PREMIUM helps you in your transformation providing an enhanced level of proactive services.