Deliver The Change Your Customers Need With Industrial AI
When your products leave the showroom, it’s not the end of the story. 3D UNIVERSES provide everything you need to support your customers’ operations across the lifecycle – from predictive maintenance to fleet performance optimization to transitioning towards service-oriented business models.
Transforming the Aftersales Relationship Is the Opportunity of a Lifetime for OEMs
Today, your customers are working within ever-tightening commercial, regulatory and environmental boundaries. They don’t just need assets that are more performant, they need assets that deliver value over the long term. That doesn’t just mean a plane that flies faster, or a machine with a higher throughput.
It means assets that are longer-lasting, but resilient by design with optimized performance and upgrades delivered throughout their lifecycle. It means assets where close management of performance permits new levels of utilization flexibility, letting them deliver and respond at speed. It means, ultimately, being able to provide the kind of experiences that don’t just answer customer questions, but pro-actively drive customer performance, loyalty, and satisfaction.
It’s up to OEMs to provide customers with that transformed approach to asset utilization. In an era where up to 90% of companies' EBIT can come from aftersales services, and where circular and sustainable business practices are ever more important, the incentives to adopt always-on, service-oriented models – for you as well as your customers – have never been stronger.
3D UNIVERSES Redefine the Optimization, Operation, and Service of Customer Assets
Advances in networking and data analytics are increasingly helping OEMs gain visibility into the performance of their machinery long past the point of sale. With this technological groundwork, OEMs are in a better place than ever to deliver the kind of ongoing services that drive customer’s asset performance today, and support continuous improvement into the future. But only if they can bring together the virtual and the real into a holistic vision of change.
3D UNIVERSES give OEMs a pathway to V+R mastery – performance management software that can handle the complexity of your customer’s operations, in its virtual and real dimensions. Not only do 3D UNIVERSES connect dispersed virtual twins within a single, consistent, and secure cloud-based V+R ecosystem, but they also provide the powerful science-backed AI needed to translate your customers’ knowledge into game-changing insights.
Increase fleet availability
Use virtual twins to maximize the value customer assets deliver
Improve equipment uptime
Leverage end-to-end visibility to transform the performance of customer machinery
Enable preventive maintenance
Address customer issues ahead of time with advanced simulation
A Digital Thread Unifying Machinery and Operations Across the Life Cycle
With 3D UNIVERSES, machine data can be securely collected from your customers and then integrated, assessed, and acted upon to transform the delivery of aftersales services across the value chain.
Virtual Twin of the Product in Operation: Listen to What Your Assets are Saying
Machines aren’t mute. With every change in activity – whether that’s the vibrations in a car’s engine to spikes in power consumption on an industrial turbine – they are trying to tell their users something, about current performance, future breakages, and more.
3D UNIVERSES turn OEMs from retailers into interpreters, able to hear what in-operation assets have to say and translate that understanding into action for customers, for themselves, or for anyone else in the supply chain. Think a customer’s machine is about to fail? Through the virtual and real digital thread provided by the Virtual twin of Product in Operation, you and your customers benefit from full lifecycle intelligence – letting you identify issues ahead of time, and dispatch specialist teams to provide targeted maintenance.
And by consolidating organizational knowledge and know-how, 3D UNIVERSES ensure service teams are fully prepared when they arrive on customers’ sites. No more ransacking filing cabinets for old instruction manuals or desperately phoning around to find “that one guy” in your organization with the right expertise. Expertise digitization means that all information – from intangible skillsets to machine metadata to customer manuals – is accessible in one place, giving your teams what they need, when they need it.
3D UNIVERSES also give users access to that information in the most beneficial form.
That could mean working with virtual companions, which can answer questions via an intuitive, natural language interface.
Or it could even mean generating VR/AR experiences which overlay virtual information on real-world assets to provide maintenance task guidance or provide off-site training to aid on-site deployments.
Servicing and maintenance stops being a reactive activity; it becomes an opportunity to pro-actively engage with customers’ operations as they experience them. Value creation accordingly becomes dynamic, connected, and ongoing, for hugely improved customer satisfaction.
Virtual Twin of Asset Usage: Get the Bird’s-Eye View of Fleet Operations
A fleet is more than the sum of its parts – and solutions can’t just be piecemeal. If asset utilization is the goal, then optimization that looks at multiple assets is key.
3D UNIVERSES link the Virtual twin of Asset Usage to your whole virtual and physical ecosystem, giving you and your customers the breadth of vision needed to both tackle localized challenges, drive heightened levels of performance, and perform the operational forecasting needed to keep assets nimble and resilient.
From this vantage point you can see how each decision your customers make – from the vehicles or assets they choose to the routes they plan to the way cargo is loaded or personnel managed – impacts overall operational performance.
Then, based on the insights derived from a given scenario simulation, you can provide customers with recommendations on which decisions will drive the greatest value.
Looking to maximize customer asset utilization? By enabling unprecedented visibility of every single asset in your customers’ network, you can experiment with different schedules, downtime, and staffing, helping make current assets go further, and enhancing fleet availability by up to 90%.
Concerned about sustainability outcomes? 3D UNIVERSES let you assess customers’ potential options, from fuel inputs to more optimal route planning, in order to drive circularity across their operations. One customer used route planning solutions to save more than 7t of CO2 equivalent per day in its delivery network.
Want to accommodate new business models? Enterprise-wide V+R management lets you see how top-level change will impact customers’ current assets, allowing for whole new frameworks to be generated, from infrastructure to new staffing requirements to new maintenance schedules.
Virtual Twins of Product and Usage: Unearth the IP Treasure Buried in Customers’ Knowledge and Processes
What is more valuable to your customers? A machine that operates 10% more efficiently than the current machine or information on how to drive 10% efficiency gains across all their machines?
Imagine you sell and manage HVAC units. Thanks to the Installed Base Virtual Twin, you’ve recently improved how those machines are repaired and serviced, maximizing uptime and minimizing costs – but the customer wants more. So, using 3D UNIVERSES, you connect the twin of your installed base to limitless other datasets, from information on building airflows, to third-party weather reports.
The more pieces of the jigsaw you add, the clearer the picture becomes, incorporating all virtual and real world aspects. New insights emerge: perhaps airflow patterns within their building mean that they can re-arrange the HVAC system to achieve the same results with fewer units. You start to switch from systems engineering to system-of-systems engineering.
And as the solution matures, more opportunities for value emerge. Virtual twins in the 3D UNIVERSES continuously collect and re-integrate asset data, using it to drive ever greater levels of performance, generation after generation, exceeding customer expectations across the board.
This is just as true for HVAC as it is for managing a fleet of airplanes, or a power plant full of steam turbines. When everything is connected, new value opportunities for you and your customers become clear. And 3D UNIVERSES don’t just generate those insights – they also help your customers capitalize on them, generating V+R plans for implementation that are fully costed and scheduled.
Unparalleled degrees of customer satisfaction beckon. Suddenly, you’re not just selling HVAC units: you’re selling the blueprint for transformation. 3D UNIVERSES become the digital foundation for a new, generative revenue model, where you trade in insights, rather than assets. Not in physical planes or assembly lines, but in uptime and throughput.
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