Eovi Mcd mutuelle needed to improve the responsiveness and efficiency of its customer service agents interacting with members and prospects via telephone.
Dassault Systèmes Response
The company selected Dassault Systèmes’ 3DEXPERIENCE Platform and its customer engagement application EXALEAD OneCall for its front and back office customer service activities.
Eovi Mcd mutuelle employees have fast and streamlined access to the internal information systems of each entity and a federated view of all pertinent data, resulting in more questions answered on the first call and increased customer satisfaction.
Interview of Eovi Mcd mutuelle CIO, Frederic Louis