Our Commitment to You
GEOVIA's Support team includes skilled system users that are also mining professionals. When you have an issue, they will work with you to diagnose, troubleshoot and solve your problem quickly. When a support incident is submitted to GEOVIA, it is logged to our support database where it is tracked through to a successful resolution. Support incidents are also audited to ensure the advice given addresses your request and is delivered promptly.
Throughout the standard work week, Technical Support is available 24 hours a day for clients logging tickets online. Our online access allows you to work smarter and be more productive with GEOVIA products and services, whenever and wherever you may need them.
GEOVIA's interactive Support system enables you to directly submit and track the status of a support ticket from our dedicated Support Desk. As GEOVIA Technical Support "follows the sun" around the globe, online support queries are addressed timely and efficiently, regardless of what time it is and whereyou are located.
Global Technical Support
- Telephone, email and Web access to a local GEOVIA office or representative in your country or time zone.
- Available in the local language or English from 9 a.m. to 5 p.m., local time, Monday through Friday (except major local holidays).
Online Support System
- Submit and track your support tickets.
- Download new software releases.
- Access the GEOVIA Answers Knowledgebase, which provides documented answers to common questions.
- Access the GEOVIA Discussion Forum by product.