Be the next big change > Dassault Systèmes

Be the Next Game Changer

User Success Engineer - MTBF Support

India, MH, Pune Regular 4/12/2022 526248

Imagine New Horizons

We are looking for a candidate with exposure to any CAD software, preferably CATIA. We have key mission to support our Customers globally on CATIA crash issues.


What will your job be?

  • Assist Customers/Partners to troubleshoot and resolve issues involving CATIA crashes
  • Respond immediately in case of Customer Crisis situations
  • Work closely with customers and partners as situation demands to stabilize the Production System
  • Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
  • Create Knowledge capitalization content on key technical topics

The Challenges ahead

  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
  • Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity.
  • Your key success factors

  • B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
  • 1-3 year experience in CATIA or any CAD
  • Candidate should have undergone any CAD training or Certification of CAD software
  • Exposure to PLM operations and concepts is an added advantage
  • Good English communication skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
  • Ability to work in a fast paced dynamic environment


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