User Success Engineer (DELMIA Technical Support)

India, MH, Pune
Regular
7/3/2024
539981

User Success Engineer (DELMIA Technical Support) 

We are seeking a resource in our Technical Support team. We have a key mission to support our Customers globally.

This opportunity best suits self-motivated professionals eager to engage in challenging situations.  This role demands high reactivity, while continuously raising the quality standard of DS Customer Support. You will get to work as a User Success Engineer (DELMIA Technical Support) with our team based in Pune.

 

Role Description& Responsibilities:

 

  • Technical support delivery for Dassault Systemes products.
  • Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.
  • Reproduce and resolve incidents reported by customers.
  • Respond immediately in case of Customer Crisis situations.
  • Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run.
  • Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
  • Regular reporting of working progress.
  • Ensure Knowledge capitalization content creation regularly and spread awareness about it at every possible need and opportunity.

 Qualifications:

 

  • Bachelor's degree in the Mechanical/Production Engineering.
  • Work experience of 2~4 years in the DELMIA Industrial Engineering (Digital Manufacturing) with knowledge of DELMIA Process Planning, DELMIA Machining, Manufacturing Simulation, Assembly Process Planner on 3DEXPERIENCE.
  • Exposure to DELMIA Ergonomics, Robotic Simulation, Plant Simulation, PLM operations and concepts is an added advantage
  • Good English communication skills, both written and verbal, are required.
  • Analytical skills
  • Team player

What’s in it for you?

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonised Workforce of the Future.

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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