Be the next big change > Dassault Systèmes

Be the Next Game Changer

User Success Engineer – CATIA MAGIC

India, MH, Pune Regular 7/15/2022 528165

Imagine New Horizons

 

We are seeking a resource in our Technical Support team. We have key mission to support our Customers globally.

 

What will your job be?

  • Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.
  • Respond immediately in case of Customer Crisis situations
  • Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
  • Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
  • Create Knowledge capitalization content on key technical topics

The Challenges ahead

  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
  • Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Your key success factors.

 

  • B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
  • Keys skills will be Linux, SAML, SSL/ Certificate and Java Tuning.
  • 2 to 3 years of Industry Experience in managing and troubleshooting Client-Server environments.
  • Knowledge about LDAP, Cassandra, Load Balancing and Clustering will have an added advantage,
  • Good English communication skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
  • Ability to work in a fast paced dynamic environment.

 

Dassault Systèmes Logo > Dassault Systèmes

Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.