Imagine New Horizons

We are seeking a resource having experience in ENOVIA skills to work on customization issues reported by DS customers. You will be reporting Pune location

What will your job be

• Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.
• Respond immediately in case of Customer Crisis situations
• Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
• Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
• Create Knowledge capitalization content on key technical topics

The Challenges ahead

• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
• Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity