Be the next big change > Dassault Systèmes

Be the Next Game Changer

User Success Engineer

India, MH, Pune
Regular
1/10/2023
531556

Imagine New Horizons

We are seeking a resource having experience in ENOVIA skills to work on customization issues reported by DS customers. You will be reporting Pune location

 

What will your job be

  • Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.
  • Respond immediately in case of Customer Crisis situations
  • Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
  • Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
  • Create Knowledge capitalization content on key technical topics

 

The Challenges ahead

  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
  • Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Your key success factors

  • B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% through out in all academics with NO GAPS
  • 3 to 4 years’ experience with ENOVIA application
  • Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
  • Exposure to PLM operations and concepts is an added advantage
  • Good English communication skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
  • Ability to work in a fast paced dynamic environment
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ENOVIA enables business and industry innovators to collaboratively build and execute a successful plan, transforming market opportunities into marketplace advantages.