Be the next big change > Dassault Systèmes

Be the Next Game Changer

User Success Engineer

United States, MA, Waltham
Regular
9/12/2022
529349

Imagine new horizons...

Dassault Systemes is an innovative technology company providing software that has been used to spearhead many breakthroughs, such as the digital design of the Boeing 777, developing the first-ever 3D protein structure model, and fully modeling a city with Virtual Singapore. Dassault Systemes is committed to bringing sophisticated technologies to market and enables NuoDB to focus on building the database for the future.

NuoDB provides a modern cloud-native, cloud-agnostic distributed SQL database that delivers on-demand scale-out and continuous availability for high throughput transactional workloads. 

At NuoDB, we’re energized by tough problems. We think differently. We’re passionate about innovation and invention. We’ve taken on a challenge other companies have been unable to attain: building a distributed SQL database for a cloud-native, cloud-agnostic world.

The challenges ahead

  • As a NuoDB Technical User Success Engineer, you will play a key role in supporting the development of customers' vision, accelerating time-to-value, and deploying a wide variety of NuoDB cloud-based solutions.
  • We are looking for an outstanding engineer who: Embraces learning new technologies.
  • Who is organized, transparent, accountable and works well with others, recognizing that your combined strengths will help ensure customer success, as well as team, and corporate success
  • Cares about our customers, enthusiastically represents their voice, and attains a personal sense of achievement from guiding customers to success
  • Progresses ways to work smarter by developing and sharing new operations, processes, scripts, and tooling

What will your role be?

  • You will continuously search for innovative ways to enhance the NuoDB experience for customers through technical expertise, tooling, best practices, and repeatable processes. You will represent the "voice of the customer" throughout the company
  • You will be working closely with development, consulting, sales, and product management addressing evolving customer requirements in order to drive the adoption of NuoDB in the global marketplace
  • Key Duties and Responsibilities: Reproduce, analyze and diagnose complex customer issues in a timely manner through knowledge sharing, workarounds, patches, or build deliveries
  • Identify/document common challenges across all phases of the NuoDB customer journey and work with cross-functional teams to solve, improve and automate
  • Maintain NuoDB subject matter expertise on existing and planned technologies, including related products and services
  • Contribute to and maintain an online knowledgebase
  • Provide detailed assessments on customer production outages including post mortems and/or root causes analysis where appropriate

Your key success factors

  • BS in Computer Science or Engineering, or equivalent relevant experience
  • Proven ability to build strong customer relationships and advocate for success for all NuoDB customers
  • 2+ years of experience in customer success, escalation management, and enterprise software solution deployment working closely with services, sales, product, and engineering
  • Must have experience with Linux administration, diagnostics, and tuning
  • Experience with one or more relational database including SQL
  • Competence in Java or C++
  • Cloud infrastructure (Azure, GCP, AWS, Outscale)
  • Tools (Docker, Git, Jira, Confluence, ZenDesk, etc.)
  • Familiarity with scripting languages such as Python or Bash
  • Excellent verbal and written communication skills and fluency in English
  • Strong creative problem-solving skills and technical initiative
  • Experience with infrastructure and distributed systems in a cloud environment is plus
  • Knowledge of microservices architecture with expertise in Kubernetes including HELM
  • Exposure to Software-as-a-service, Platform-as-a-Service, or Database-as-a- Service offerings

 

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 9 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Covid statement

Our Company requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for a medical, religious or state-required accommodation or otherwise exempt consistent with applicable law.  Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship due to customer requirements, staffing needs, or other business reasons. Definition of full-vaccination: Employees are considered to be fully vaccinated two weeks after their second dose in a 2-dose series or two weeks after a single-dose vaccine.
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