Be the next big change > Dassault Systèmes

Be the Next Game Changer

User Success Engineer

India, MH, Pune Regular 5/5/2022 525997

Imagine New Horizons

 

We are seeking a resource in our Technical Support team. We have key mission to support our Customers globally. We are looking for a candidate with hands-on experience on CATIA.

 

What will your job be?

  • Assist Customers/Partners to troubleshoot and resolve issues involving CATIA/3DEXPERIENCE Platform
  • Respond immediately in case of Customer Crisis situations
  • Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
  • Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
  • Create Knowledge capitalization content on key technical topics

The Challenges ahead

  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
  • Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Your key success factors

  • B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
  • 1-3 years Industry Experience in CATIA
  • Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
  • Work experience in CATIA modules for ‘Piping & Tubing Design’ and/or ‘Structure Design’ will added advantage
  • Exposure to PLM operations and concepts is an added advantage
  • Good English communication skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
  • Ability to work in a fast paced dynamic environment
Dassault Systèmes Logo > Dassault Systèmes

Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.