User Assistance Developer

India, MH, Pune
Regular
5/9/2024
539071

As a user assistance developer for 3DEXPERIENCE apps (3DPassport, 3DCompass, 3DSpace, DSLS, Ontology editor, Dataset governance and 3DEXPERIENCE On Premise install infrastructure), you play a major role in the planning and development of the product documentation.

You will own the overall product documentation for your subject areas and ensure that the quality, technical accuracy, and customer focus is maintained in your deliverables. You will work in a fast-paced environment alongside software developers, QA engineers, user interaction designers, product managers, and support engineers located across Dassault Systèmes (DS) offices in Europe, the Americas, and India.

Role & Responsibilities

  • Become the documentation expert for the software subject areas to which you are assigned.
  • Gather technical information by doing hands-on testing of software, reviewing specifications, and meeting with subject matter experts and other team members.
  • Document the software using DITA XML Conecpt, task and reference based formats.
  • Document Program Directories/release notes using HTML 
  • Maintain schedules and share documentation status with stakeholders.
  • Install product builds and test functionality against the documentation for improving the usability and technical quality of docs.
  • Review UI labels and content in apps and provide feedback to the product define team.
  • Ensure cross-team coordination by working with development, QA, product definition, product management, and support staff as needed.
  • Implement edits in the documentation as necessary.

Qualifications/Experience

  • Excellent written and verbal communication skills in English.
  • Knowledge of Simplified Technical English, Information Architecture, Ergonomics and Minimalism
  • Can understand technical concepts and customer requirements, and translate that information into quality documentation.
  • Knowledgeable about documentation processes and tools.
  • Strong project management skills, with experience managing and executing projects.
  • Always meets deadlines.
  • Comfortable working independently and collaboratively with teams.
  • Educational background in Computer Science/Engineering, Mass Communication, Journalism
  • A minimum of 0-5 years writing experience in software documentation
  • Experience with content management systems.
  • Experience with authoring in XML DITA, preferably usng oXygen is a plus.
  • Familiarity with CAD and PLM is a plus.

    As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonised Workforce of the Future.

    Diversity statement

    As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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