Unified Communications Engineer

United States, MA, Waltham

Role Description & Responsibilities


DASSAULT SYSTEMES is at the forefront of innovation! Serving customers of all sizes, in all industries from high-tech and life sciences to construction and transportation, we help businesses and people around the world create products and services in a novel, sustainable way.

DASSAULT SYSTEMES is looking for a motivated Unified Communications Engineer to join our IT team in Waltham, MA in an onsite/hybrid role. This role focuses on designing, implementing, and supporting Microsoft Exchange & Skype for Business, Load Balancers, Web Conferencing, and security best practices that protect all the above.


  • Architect, deploy, and support the 3DS Unified Communications infrastructure for seamless and efficient Collaboration Experiences, encompassing email, Instant Messaging, Voice, and Video across various devices and 3DS locations globally.
  • Act as a collaborative team member, contributing effectively on a global scale.
  • Demonstrate proficiency in project design, implementation, and management, ensuring the ongoing stability, integrity, and efficiency of the Unified Communications infrastructure.
  • Envision and enhance Collaboration Experiences to accommodate evolving work paradigms.
  • Design Unified Communications architecture aligned with end-user requirements, business continuity, and security protocols.
  • Select and procure solutions in alignment with business objectives.
  • Configure and implement solutions tailored to end-user needs and security policies.
  • Strategize and execute organization-wide solution deployment.
  • Monitor service availability and quality, driving continuous improvement initiatives.
  • Oversee patching and version upgrades.
  • Provide level 2/3 support, addressing infrastructure-related incidents reported by users.
  • Optimize infrastructure to enhance user experience and operational efficiency.
  • Stay abreast of technological advancements to enhance user experience continually.



  • Bachelor’s degree or equivalent work experience.
  • 5+ years of experience in an IT role specializing in Unified Communications.
  • Proven experience in global team collaboration, adept at working across time zones.
  • Expertise in Microsoft Exchange design, implementation, and support (preferably On-Premise, hybrid acceptable).
  • Proficiency in Skype for Business design and infrastructure.
  • Strong knowledge of Operating System installation, optimization, and security best practices.
  • Proficient in PowerShell scripting related to MS Exchange, Active Directory, and MS Operating Systems.
  • Familiarity with CommVault backup software as it pertains to MS Exchange.
  • Sound understanding of Certificates and Encryption.
  • Proficient in or knowledge of Load Balancing technology (preferably F5 Load Balancers).
  • Knowledge of Cloud Email Security gateway technology (e.g., Proofpoint, Forcepoint, Exchange Online Protection).
  • Solid grasp of network routing fundamentals and associated protocols.
  • Deep understanding and practical experience in all security aspects of the OS, Application, and Cloud Provider.
  • Strong teamwork, project management, troubleshooting, and problem-solving skills.
  • Effective time management and excellent written and verbal communication abilities.
  • Willingness and capability to engage with business stakeholders to understand their needs.


Shape your career with 3DS! #WeAre3DS

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.