Be the Next Game Changer

TP - Partner Success Specialist

Singapore, SGP, Singapore
Regular
9/10/2024
541111
Apply

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Customer Success Engineer in Singapore!

Role Description & Responsibilities

  • Help VARs to classify 3DEXPERIENCE (Cloud) customers to provide proper enablement and support to improve cloud utilization.
  • Building strong customer relationships through the review and understanding of their business processes and systems to allow he/she to establish themselves as a Trusted Advisor to their customers
  • Be an advocate for their accounts within CRE and facilitate the relationship between our customers, resellers and various internal departments
  • Work with all stakeholders to ensure resolution plans and resources are in place to address the issues. Act as a resource (customer visit, VAR follow-up, etc.) for these issues
  • Identify and engage accounts across the CRE engagement model that are at risk of failing to adopt or otherwise find success with our desktop and cloud applications, which put their renewals at risk. Once an at-risk account is identified, he/she will engage the client and their Partner to understand what is driving the risk, and work collectively to establish an action plan to address the issues through the following activities:
    • Identify and prioritize critical issues along with the related business impacts
    • Monitor the escalation activity to drive the resolution of the key issues needed to de-escalate the situation at the account
      Identify issues such as training and on boarding and work with the CRE partners to identify and enact action plans to address these needs to right the customer.

Qualifications 

  • 4 to 5 years of experience working in a customer success environment, ideally in a Customer Success, Technical Account Management, or Customer Adoption role at B2B technology company focus on ASEAN market including ANZ
  • Strong English communication skills
  • Bonus: strong knowledge and understanding of Manufacturing and/or Design processes and industry
  • Qualifications - Bachelors in a technical degree

What's in it for you? 

  • Work for the one of the biggest software company in Europe
  • Gain exposure to a wide variety of industry experiences and IT technologies
  • An international work environment with brilliant colleagues around the globe
  • A conducive and supportive environment for personal and career growth
  • Opportunity to work across AP South

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Apply
SOLIDWORKS Logo > Dassault Systèmes

SOLIDWORKS leads the global 3D computer-aided design (CAD) industry with easy-to-use 3D software that trains and supports the world's engineering and design teams as they drive tomorrow's product innovation.