Technical Support Engineer - SOLIDWORKS PDM

United States, MA, Waltham
Regular
5/13/2024
539166

SOLIDWORKS® and the 3DEXPERIENCE® Works portfolio unite your entire ecosystem, allowing you to connect the people, applications, and real-time data from every aspect of your business for improved productivity, increased collaboration, and accelerated innovation. SOLIDWORKS PDM and its powerful search capability lets you easily find files—fast. Version control ensures you always have access to the most up-to-date files. You control who has access to data and documents. Store CAD models and documents—anything from emails to images—in an indexed central repository on the company’s server that tracks versions and automates workflows

 

We are seeking a motivated Technical Support Engineer - PDM to join our team in Waltham, MA or any of our other DASSAULT SYSTEMES office locations. This role primarily focuses on providing proactive and reactive technical support to clients utilizing our Data Management solutions, including offerings from the 3DEXPERIENCE Works portfolio and SOLIDWORKS Desktop solutions. The position entails addressing client inquiries promptly, fostering strong client relationships, and collaborating with internal teams to enhance product offerings and user experience.

 

  • Provide technical support to resellers and end-users of Data Management solutions, ensuring timely resolution of issues.
  • Cultivate relationships with clients and partners, sharing expertise and offering technical assistance to achieve desired business outcomes with our solutions.
  • Demonstrate superior technical proficiency by addressing community questions, service requests, and soliciting feedback for continuous improvement.
  • Deliver reactive and proactive technical support primarily in the Americas region, with a global scope when necessary, adhering to service level agreements (SLAs).
  • Actively engage in online communities such as SOLIDWORKS Forums and IFWE Experience communities.
  • Participate in client-facing calls alongside partner support teams to convey technical expertise and strategize value enhancement.
  • Collaborate with R&D teams to identify and address user needs, driving product improvements and promoting best practices.
  • Serve as the Dedicated Technical Expert for selected Enterprise Subscription Service accounts.
  • Contribute to Beta Programs and provide high-value best practices related to platform and infrastructure.
  • Utilize service requests to develop Q&A resources, FAQs, webinars, and user community posts.
  • Demonstrate excellent communication skills across all levels of interaction.

Qualifications:

  • Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, IT, etc.) required; equivalent work experience may be considered.
  • Strong verbal and written communication skills.
  • Proficient problem-solving abilities with a customer-centric approach.
  • Comfortable working in a fast-paced environment and delivering quality solutions under pressure.
  • Detail-oriented with adaptability in dynamic settings.
  • Ability to analyze data, define problems, and draw valid conclusions.
  • Cross-cultural proficiency and ability to work across regions.
  • English proficiency is essential.
  • Ability to work independently and collaboratively within a team structure.
  • Familiarity with Windows desktop environments.

Shape your career with 3DS! #WeAre3DS

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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SOLIDWORKS leads the global 3D computer-aided design (CAD) industry with easy-to-use 3D software that trains and supports the world's engineering and design teams as they drive tomorrow's product innovation.