Be the next big change > Dassault Systèmes

Be the Next Game Changer

Technical Support Engineer (SolidWorks Electrical)

India, MH, Pune Regular 5/18/2022 526764

Imagine New Horizons

 

We are seeking a resource having knowldge of CAD softwares to work with our R & D Operations Team. You will be reporting to the manager in Pune.

 

Do you enjoy challenge ?

 

Here a Dassault Systèmes, we empower people with passion to change the world.

 

What your Job be:

Execute Tech support responsibilities: End to End ownership of tech support request from opening until closure ensuring customer satisfaction via CRM system, Phone and email

Assist SOLIDWORKS resellers to troubleshoot and resolve issues

Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable

Timely deliver answers /solutions including validating all code corrections against customer scenarios

Writing and reviewing knowledge articles and best pratice documents

     

Skills Required :

Good understanding of SOLIDWORKS CAD

Technical Support experience

Good Communication Skills (Verbal as well as Written)

Willingness to learn on the go

 

The Challenges ahead:

Work with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems.

Mentor team members by sharing Technical expertise

Coordinate the annual Technical training summit for all resellers in the APAC

Help develop and implement web based support initiatives including knowledge articles, technical and operational techniques, documentation.

Key Success Factors:

Experience  0-4 Years

Bachelor’s Degree in Electrial Engineer

PDM/PLM knowledge – added advantage

Good CAD & Geometry Knowledge

Excellent analytical skills, methodical problem solving skills and troubleshooting skills

Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.

Self-motivated and willing to learn new skills and technologies as needed

Ability to meet objectives, goals and deadlines with minimal supervision.

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