Be the next big change > Dassault Systèmes
Be the Next Game Changer

Technical Operations Consultant

Malaysia, SL, Petaling Jaya

Role Description & Responsibilities

  • Your specific responsibilities will include, but not limited to:
  • Aim for Users, Customers & Partners satisfaction thanks to Superior Technical Expertise by answering requests, monitoring usage, listening to feedbacks and communicate improvements 
  • End to End ownership of customer request from opening until closure ensuring customer satisfaction whilst promoting R&D Best Practices through interaction with customer/users.
  • Be the Dedicated Technical Expert for selected Premium Customers to manage “Service Requests” & ensure our delegated Partners are delivering against their Support SLA on each Service Request.
  • Participate to customer cadence call, on demand, to convey technical expertise and deliver plans to enhance value & satisfaction. 
  • Manage production down situations for mission critical systems: deliver best in class resolution plan and communicate according to Customer (e.g. onsite intervention, cadenced remote operations, follow the sun operations)


  • Equipped with Tertiary qualification, with degree or professional Computer Science/Software Engineering/IT certifications.
  • Understanding of OO Modeling (UML), 3GLs or 4GL with relevant domain/industry knowledge. 
  • Working knowledge on Service Requests Management Process and Tools is an added advantage.
  • Highly self-motivated with good communication skills in English & strong logical/analytical thinking/troubleshooting mindset.

What’s in it for you

  • Work 4 days, rest 3 days means every week is a ‘long weekend’
  • Get very attractive shift allowance
  • Gain exposure to a wide variety of industry experiences and IT technologies
  • Get surrounded by smart and fun colleagues for the best working experience and culture
  • Grow yourself and your career in conducive and supportive environment
  • Hybrid “Work from home” arrangement within company policies and guidelines
DELMIA-QUINTIQ Logo > Dassault Systèmes

Every business has its planning puzzles, some large, some complex, some seemingly impossible to solve. Quintiq’s vision is to solve every one using a single platform. That vision has driven the development of Quintiq software since the first line was coded back in 1997. Our vision is transforming the world’s supply chains.