Be the next big change > Dassault Systèmes

Be the Next Game Changer

Technical Operations Consultant

Malaysia, SL, Petaling Jaya
Regular
9/21/2022
528620

Imagine New Horizons…
You have dreams? You enjoy a challenge? Here at Dassault Systèmes, we empower people and energize passion to change the world and create the future. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes! 
Shape your career with 3DS! #WeAre3DS

What will your Role be? 

  • Satisfy our Users, Customers & Partners thanks to Superior Technical Expertise by answering requests, monitoring usage, listening to feedbacks and communicate improvements 
  • Be accountable for the quality & speed of answers to all 3DS Customers Support Requests
  • End to End ownership of customer request from opening until closure ensuring customer satisfaction
  • Promote R&D Best Practices through interaction with customer/users
  • Make sure our delegated Partners are delivering against their Support SLA on each Service Request.
  • Contribute to answer users questions in user's communities.
  • In case of a dedicated Support Services level contracted by the customer :  (e.g. Premium), 
  • Be the Dedicated Technical Expert for selected Premium Customers to manage  “Service Requests”
  • Participate to customer cadence call, on demand, to convey technical expertise and deliver plans to enhance value & satisfaction. 
  • Manage production down situations for mission critical systems: deliver best in class resolution plan and communicate according to Customer (e.g. onsite intervention, cadenced remote operations, follow the sun operations).

The Challenges ahead: 

  • Listen and capitalize on user's feedbacks to guide R&D to improve solutions based on user's needs
  • Communicate improvements to users
  • Contribute to  Big Data / Cognitive Computing transformation adoption to enhance customer satisfaction
  • Deliver high value Best Practices ( Platform/Infrastructure related)

Your Key Success Factors

  • Experienced with OO Modeling (UML), 3GLs or 4GL
  • Degree in Engineering or Computer Science or equivalent 
  • Experience in a Domain / Industry is an advantage
  • Service Requests Management Process and Tools (desirable) 
DELMIA-QUINTIQ Logo > Dassault Systèmes

Every business has its planning puzzles, some large, some complex, some seemingly impossible to solve. Quintiq’s vision is to solve every one using a single platform. That vision has driven the development of Quintiq software since the first line was coded back in 1997. Our vision is transforming the world’s supply chains.