Be the next big change > Dassault Systèmes
Be the Next Game Changer

Talent Pipeline - First Line Consultant

Malaysia, SL, Petaling Jaya

*Please note that this is a Pipeline advertisement. You may submit your CV so that we can consider you for any future openings we have in 3DS Malaysia.

Role Description & Responsibilities 
Your specific responsibilities will include, but not limited to:

  • Handle incoming support calls, requests and emails to support
  • Provide predefined solutions to known problems
  • Handle license requests, user account requests and other First Line resolvable requests
  • Review internal support requests for completeness
  • Assess and dispatch issues to other teams within Dassault Systemes
  • Monitor, handle and alert respective teams for DELMIA Hosted Solutions (DHS) related errors
  • Take part in knowledge sharing for newly found solutions



  • Ability to work on shift, mornings, afternoons and nights
  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or equivalent
  • Experienced in Help Desk or Customer Service. Fresh graduates are welcome to apply.
  • Technical background and experience to effectively carry out the listed responsibilities
  • Knowledge on Service Requests Management Process and Tools
  • Excellent verbal and written English communication skills
  • Solution driven, customer-oriented personality, comfortable working with people at every level of the company
  • Problem solving ability and flexibility
  • Time Management/Organizational Skills/Ability to Multitask


What’s in it for you

  • Work 4 days, rest 3 days means every week is a ‘long weekend’
  • Get very attractive shift allowance
  • Gain exposure to a wide variety of industry experiences and IT technologies
  • Get surrounded by smart and fun colleagues for the best working experience and culture
  • Grow yourself and your career in conducive and supportive environment
  • Hybrid “Work from home” arrangement within company 
DELMIA-QUINTIQ Logo > Dassault Systèmes

Every business has its planning puzzles, some large, some complex, some seemingly impossible to solve. Quintiq’s vision is to solve every one using a single platform. That vision has driven the development of Quintiq software since the first line was coded back in 1997. Our vision is transforming the world’s supply chains.