Be the Next Game Changer
Talent Pipeline - First Line Consultant
Malaysia, SL, Petaling Jaya
Regular
3/22/2023
532903
*Please note that this is a Pipeline advertisement. You may submit your CV so that we can consider you for any future openings we have in 3DS Malaysia.
Role Description & Responsibilities
Your specific responsibilities will include, but not limited to:
- Handle incoming support calls, requests and emails to support
- Provide predefined solutions to known problems
- Handle license requests, user account requests and other First Line resolvable requests
- Review internal support requests for completeness
- Assess and dispatch issues to other teams within Dassault Systemes
- Monitor, handle and alert respective teams for DELMIA Hosted Solutions (DHS) related errors
- Take part in knowledge sharing for newly found solutions
Qualifications
- Ability to work on shift, mornings, afternoons and nights
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or equivalent
- Experienced in Help Desk or Customer Service. Fresh graduates are welcome to apply.
- Technical background and experience to effectively carry out the listed responsibilities
- Knowledge on Service Requests Management Process and Tools
- Excellent verbal and written English communication skills
- Solution driven, customer-oriented personality, comfortable working with people at every level of the company
- Problem solving ability and flexibility
- Time Management/Organizational Skills/Ability to Multitask
What’s in it for you
- Work 4 days, rest 3 days means every week is a ‘long weekend’
- Get very attractive shift allowance
- Gain exposure to a wide variety of industry experiences and IT technologies
- Get surrounded by smart and fun colleagues for the best working experience and culture
- Grow yourself and your career in conducive and supportive environment
- Hybrid “Work from home” arrangement within company
Every business has its planning puzzles, some large, some complex, some seemingly impossible to solve. Quintiq’s vision is to solve every one using a single platform. That vision has driven the development of Quintiq software since the first line was coded back in 1997. Our vision is transforming the world’s supply chains.