Be the next big change > Dassault Systèmes

Be the Next Game Changer

TA Pipeline - First line consultant

Malaysia, SL, Petaling Jaya
Regular
10/31/2022
530400

Imagine New Horizons…

You have dreams? You enjoy a challenge? Here at Dassault Systèmes, we empower people and energize passion to change the world and create the future. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes! 
Shape your career with 3DS! #WeAre3DS

What will your role be?

DELMIA Quintiq First Line support is ideal to those who have passion in Customer Support. We are looking for exceptional individuals who want to be part of our Customer Success team.  
Our customers are based everywhere in the world and will communicate with you through different platforms - call, email, or via our Dassault Systemes ticketing tool. This role aims to assist our customers and partners by acknowledging and processing their requests within the agreed Service-Level Agreement while maintaining great customer relationship. 
When incidents arise, you’ll need to assess the problem and think dynamically as well as creatively on how to solve the incident based on our predefined solutions or dispatch the incidents to the respective teams.  
You’ll be exposed to all aspects of DELMIA Quintiq’s technical solutions, work together with colleagues around the world, and be the one to ensure our worldwide business operations continue to impress.

The Challenges Ahead

 

  • Handle incoming support calls, requests and emails to support

  • Provide predefined solutions to known problems

  • Handle license requests, user account requests and other First Line resolvable requests

  • Review internal support requests for completeness

  • Assess and dispatch issues to other teams within Dassault Systemes

  • Monitor, handle and alert respective teams for DELMIA Hosted Solutions (DHS) related errors

  • Take part in knowledge sharing for newly found solutions

Your Key Success Factors

  • Ability to work on shift, mornings, afternoons and nights

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or equivalent

  • Experienced in Help Desk or Customer Service. Fresh graduates are welcome to apply.

  • Technical background and experience to effectively carry out the listed responsibilities

  • Knowledge on Service Requests Management Process and Tools

  • Excellent verbal and written English communication skills

  • Solution driven, customer-oriented personality, comfortable working with people at every level of the company

  • Problem solving ability and flexibility

  • Time Management/Organizational Skills/Ability to Multitask

DELMIA Logo > Dassault Systèmes

DELMIA helps industries and service providers connect the virtual and real worlds of global operations to re-imagine business for achieving sustainable excellence and delivering orchestration across value networks.