Be the next big change > Dassault Systèmes

Be the Next Game Changer

System Admin Support Specialist

United States, CA, San Diego
Regular
10/6/2022
529974

Imagine new horizons….

 

Do you have dreams? Do you enjoy a challenge? Here at DASSAULT SYSTEMES, we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe! 

DELMIAWorks (IQMS) Means Manufacturing.  Our award-winning manufacturing ERP software is tailored specifically for our customers’ factory environments. We understand your manufacturing challenges and deliver a comprehensive solution that will set you on the path to operational excellence. Structured around end-to-end visibility and control, the DELMIAWorks (IQMS) system uniquely combines manufacturing software, MES software, and ERP software to improve every aspect of your business. Available in both cloud and premise-based solutions.

Our Technical Support Team has an immediate opening for a System Admin Support Specialist for the DELMIAWorks products at one of several office locations: Woodland Hills, San Diego CA, Paso Robles, CA; Pleasanton, CA; Schaumburg, IL.

What will your role be?

  • The primary focus of this position is to provide proactive support to customers with regards to their System Administration of the infrastructure used to run the DelmiaWorks product. 
  • Support can cover, user education, bug reporting, suggestions on how to utilize the software, back-end data analysis/troubleshooting, and analysis of how third-party programs are set up and interacting with DelmiaWorks, such as Oracle, IIS, and Apache.
  • Field incoming customer, partner, and internal inquiries regarding the software and determines whether the issue being reported is an education issue, setup, or bug. 
  • Utilize help manuals, KMS, and general knowledge of software and System Administration to make independent recommendations to customers and draw conclusions on whether the software is working properly. 
  • Document the case in CRM per procedures. 
  • Interactions are typically related to the customer’s environment and require more direct interaction to troubleshoot.
  • Performs back-end analysis of issues being reported to confirm whether an issue is a bug or data related. 
  • When a bug is determined, duplicates the issue and identifies the root cause, then tests the bug through multiple versions and creates a bug write-up for Dev. 
  • When the issue is data-related, works on a plan of action to provide the customer to correct the issue.

The challenges ahead….

  • Performs self-directed continued education on advanced topics, as well as new modules and features. 
    • This includes learning about 3rd party products that are interacting with our customers’ environments and impacting the software through phone, email, and chat with customers and their use of the DELMIAWorks Manufacturing modules. 
    • Support can cover, user education, bug reporting, suggestions on how to utilize the software, and back-end data analysis/troubleshooting.
  • Field incoming customer, partner, and internal inquiries regarding the software and determines whether the issue being reported is an education issue, setup, or bug. 
    • Utilize help manuals, KMS, and general knowledge of software and manufacturing practices to make independent recommendations to customers and draw conclusions on whether the software is working properly. 
  • Documenting the case in CRM per procedures
  • Writes KMS Articles.
    • For article writing, techs are responsible to utilize their own knowledge of the software, industry best practices, and professional experience in areas of manufacturing and finance.
    • Build out content through creative thinking to derive steps and solutions to document in these articles that cover topics that are not included in other help files and documentation.
  • Assists peers with their caseload either through mentoring on topics they are more familiar with, or through brainstorming ideas.
  • Works through self-directed continued education on advanced topics, as well as new modules and features.
  • Performs other job-related duties as required.

Your Key Success Factors?

  • Some college or technical school in a related field (manufacturing, technology, business, operations, etc.) and six months to one-year related experience and/or training; or equivalent combination of education and experience
  • Strong analytical skills:  must be able to define problems, collect data, establish facts, and draw valid conclusions
  • Working knowledge of SQL scripting, understanding of Oracle Database setup and management preferred
  • Apache, IIS, Ataman, and Telnet experience preferred as well as knowledge of network troubleshooting preferred
  • Experience with ERP Systems (i.e DELMIAworks ERP) preferred
  • Significant experience with MS Office and other common professional software (Skype, email etiquette, etc.)
  • Ability to communicate effectively orally and in writing with customers and associates at all levels, including management
  • Must be detail-oriented with ability to adjust in a dynamic environment
  • Strong analytical skills:  must be able to define problems, collect data, establish facts, and draw valid conclusions

 

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 9 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Covid statement

Our Company requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for a medical, religious or state-required accommodation or otherwise exempt consistent with applicable law.  Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship due to customer requirements, staffing needs, or other business reasons. Definition of full-vaccination: Employees are considered to be fully vaccinated two weeks after their second dose in a 2-dose series or two weeks after a single-dose vaccine.
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