Supervisor Order Management

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Supervisor Order Management, in Pune, Maharashtra. 

Role Description & Responsibilities 

• Work with onshore Sales business administration/Finance Shared Services teams to gain/maintain support towards end customers and partners.
• Main objective of the role will be to supervise the day-to-day delivery and performance of the team
• The role will also require the individual to motivate, mentor, coach and groom the team
• Own all stakeholder and business escalations and complaints. Provide appropriate RCA using 5Y or any other quality methodologies.
• Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
• Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
• Regularly formulate and execute internal and external governance
• Effectively handle client escalations and formulate actions to resolve any concerns
• Work with the internal stakeholders to obtain necessary resources like training and support for the team’s requirements
• Conduct quality assessment of teams performance and formulate trends for performance improvement of agents & teams
• Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
• Familiarize the team with the latest process update and changes, team and individual targets
• Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects