Be the Next Game Changer
Supervisor Order Management
India, MH, Pune
Regular
10/1/2024
539289
Supervisor Order Management
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Supervisor Order Management, in Pune, Maharashtra.
Role Description & Responsibilities
- Work with onshore Sales business administration/Finance Shared Services teams to gain/maintain support towards end customers and partners.
- Main objective of the role will be to supervise the day-to-day delivery and performance of the team
- The role will also require the individual to motivate, mentor, coach and groom the team
- Own all stakeholder and business escalations and complaints. Provide appropriate RCA using 5Y or any other quality methodologies.
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the internal stakeholders to obtain necessary resources like training and support for the team’s requirements
- Conduct quality assessment of teams performance and formulate trends for performance improvement of agents & teams
- Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
- Familiarize the team with the latest process update and changes, team and individual targets
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
Qualifications
- Bachelor’s / Master’s degree in Business / finance
- 7 to 8 years of experience, preferably in Order Management and/or order to cash domain with minimum 2 to 4 years of experience in team management is mandatory.
What is in it for you?
- Work for the one of the biggest software companies in Europe
- Work in a culture of collaboration and innovation
- Opportunities for personal development and career progression
- Chance to collaborate with a multinational and multidisciplinary team
Diversity statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!