Be the next big change > Dassault Systèmes
Be the Next Game Changer

Sr. Systems Support Engineer

United States, MA, Waltham

Imagine new horizons…

Dassault Systèmes, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. For more information, visit

What will be your role?

Our team has an immediate opening for a Sr. Technical Support Engineer World Wide Platform Support.  This position can be in Waltham, MA or one of our many other office locations throughout the US.

Shape your career with 3DS! #WeAre3DS


Challenges Ahead:  

Dassault Systèmes Americas Corporation is seeking an individual to provide Level 3/4 Technical Support for Enterprise Systems to resellers and end users of its complete portfolio of products.

As a member of the Americas Group Expertise Center you will provide expert support/mentoring to the technical support groups directly engaging with the customers for both cloud and on premise issues, be requested to participate on calls with the customers, where required interact with other non-DS technical support groups, provide feedback and guidance to development teams on these issues, and create articles or documentation to assist others in debugging or product usage for specific situations


Your Key Success Factors?

  • 8-10+ years’ experience deploying multi-tier network based Enterprise solutions
  • BS or higher in Engineering or Science – experience can be considered in lieu of a BS
  • Some Travel is required for Domestic and International
  • United States person required, no exceptions
  • Working with computer operating systems, networks, and storage
  • MS Windows and Linux skills preferred
  • Datacenter experience installing equipment and troubleshooting, desirable
  • Programming languages such as Java, JSP, JavaScript, C+ Must possess ability to read/comprehend Java and C++
  • Exposure to implementing data and process management solutions using PLM systems and process integration frameworks such as ENOVIA, MatrixOne, SimManager (MSC Software), Team center (Siemens PLM Software), Model Center (Phoenix Integration),modeFRONTIER
  • Configuring and installing application infrastructure software (Java, Tomcat) and information management software (DB2, Oracle, MySQL)
  • Ability to work well under deadline and customer requirements
  • Ability to work effectively and efficiently as a member of a team and individually
  • Exceptional problem solving skills
  • Excellent verbal and written communication skills in English, and comfortable discussing technical issues with others of varying levels of IT and engineering knowledge and experience
  • Ability to coordinate and work with various departments within the organization
  • Qualified candidates will have (i) a strong desire to pursue a career in Systems Engineering and Analysis, (ii) passion to learn, and (iii) a minimum set of skills that may include:


Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 9 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Dassault Systèmes Logo > Dassault Systèmes

Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.