Sr. Billing Operations Analyst (New York City)
Job Title: Sr. Billing Operations Analyst
Location: Hybrid
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.
Responsibilities:
Support CE Manager in Leading, mentoring, and motivating a team of contract entry specialists. Manage daily workload allocation, track team performance against key metrics (KPIs), and conduct regular one-on-one meetings.
Serve as the primary point of escalation for complex contract entry issues and exceptions. It will be the Lead’s responsibility to Coordinate within the internal/external teams to ensure proper resource allocation is performed to solve the escalation.
Ensure all contract information is entered accurately and completely within the Company’s billing and revenue systems
Provide support to Collections Team in addressing and resolving inquiries from external customers
Partner with Sales Operations to optimize current and future-state process flow
Proactively identify opportunities to streamline and automate contract entry workflows.
Assist in developing and delivering training materials for new hires and provide ongoing training to the team to ensure proficiency with new processes and systems.
Competencies:
1-2 years related experience
Experience with order entry / billing preferred
Experience with billing / revenue systems preferred
Strong attention to detail
Ability to work in a fast-paced, demanding work environment
Intermediate to Advanced Microsoft Excel skills
Understanding the importance of internal controls and segregation of duties.
The salary range posted below refers only to positions that will be physically based in New York, NY. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York, NY may differ based on the local market data in that region. The base salary pay range for this position is $55,500 to $74,000.
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.
Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Applications will be accepted on an ongoing basis until the position is filled.
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Inclusion Statement
As a game-changer in sustainable technology and innovation, Medidata, a Dassault Systèmes company, is striving to build more inclusive teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Inclusion statement
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $55500 and $74000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.
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