Solution Consultant, Systems Architect

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its ground-breaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. And Medidata’s ongoing commitment to infusing the patient voice into trial designs and solutions is helping to create a better and more inclusive experience for all participants in clinical studies. Medidata is involved in nearly 40% of company-initiated trial starts globally, with studies conducted in more than 140 countries. More than 70% of novel drugs approved by the Food and Drug Administration (FDA) in 2022 were developed with Medidata software. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.

Your Mission:

The Systems Architect (SA) is responsible for the management, build and maintenance of solution demonstration environments and supporting materials. The SA also assists and reviews the creation and maintenance of enablement and support materials required by the Solution Consulting team and facilitates communication and feedback between the Solution Consultant team and other departments such as Product Management, Marketing, IT/Hosting and DevOps. 

• Manage maintenance and upgrades on all demo environments, back-ups and sandboxes 
• Lead the configuration and direction of the demo environment across the platform and incorporate new functionality as needed
• Liaise with Product Experts to drive the direction and content within demo environment
• Partner with R&D and other teams as needed to coordinate deployments and upgrades
• Conduct end-to-end upgrade testing post-deployment
• Troubleshoot environment issues and consult product on findings, deficiencies and issues within and across modules
• Maintain and report metrics related to issues and downtime
• Assist with custom demonstration preparation
• Participate in release planning process with product teams
• Collaborate with the wider technical teams to ensure that product upgrades and impact analysis is fully considered and executed
• Support educational activities allowing expertise to be shared across internal teams