Software Customer Support Engineer - Technical

United States, CA, Long Beach

Regular

Role Description & Responsibilities

As a Technical Customer Support Engineer with Dassault Systemes SIMULIA, you will be able to leverage your technical expertise to explain, demonstrate, and prove the value of our solutions to our clients and partners.

· You will provide high quality customer services including technical pre- and post-sales support and training on SIMULIA products.

· Experience with industry workflows involving standard modeling practices and complex nonlinear solution methods, is necessary.

· Excellent communication skills are critical as you will need to share your knowledge with clients, colleagues and partners

· Specific duties and responsibilities will include: Support customers to resolve day-to-day issues and provide the best practices recommendations via telephone, email and face-to-face meetings

· Document software errors and enhancement requests

· Effectively communicate the Dassault Systèmes SIMULIA solution value and technology; via presentation, demonstrations and technical proofs

· Mentor users on best practices when using SIMULIA software

· Help debug and optimize customer hardware and software infrastructure

· Contribute to opportunity identification

Qualifications

· Masters Degree required - PhD preferred (Electromagnetics)

· A good understanding of the theory of electromagnetic fields and its application for Microwave and RF components, a good working knowledge of commercial EDA/CAE simulation/design tools is advantageous, ideally with CST STUDIO SUITE®.

· Familiar with the design of Microwave and RF components like antennas and filters, EMC analysis, PCB design, SI/PI-analysis, circuit simulation.

· Confident in delivering technical presentations, conducting technical sales sessions, working on benchmarks and feasibility studies.

· A strong interest in 3D electromagnetic simulation, engineering processes & simulation methods, motivated to learn about a wide range of industrial requirements in the CAE domain.

· He / she should also be comfortable working directly with customers in the areas of support, and benchmark analysis.

· Excellent problem solving skills, also under time pressure.

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $110,000 and $130,000 representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

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Key Job Details

Location:

United States, CA, Long Beach

Job type:

Regular

Brand:

SIMULIA

Experience level:

0 to 3 years

Date Period:

5/27/2025