Senior Technical System Engineer
YOUR ROLE:
Become a part of 3rd line DELMIA Apriso Support team as a Senior Specialist. You will be primarily responsible for the incident and problem management, diagnosing and isolating issues within supported services, monitor services health and initiate immediate repairing procedures for critical issues for international companies worldwide.
You will work closely with development team, clients and partners to provide fixes against issues reported by the customers.
YOUR RESPONSIBILITIES:
• Providing a 3rd line of Technical Support for our product
• Maintaining communication with system administrators and/or implementation partners
• Diagnosing problems reported by Customers and suggesting solutions or workarounds
• Coordinating the implementation of solutions
• Working jointly with other departments (R&D, QA, Services) in order to improve the product
• Responding to queries in a shift pattern to support our 24/7 operations continuity
YOUR QUALIFICATIONS:
• Experience in database administration and tuning (MS SQL Server or Oracle)
• Good knowledge of SQL, PL-SQL/T-SQL
• Troubleshooting and debugging skills
• Administering MS Windows Server environments
• Hands-on experience in PowerShell
• Basic knowledge of JavaScript, HTML and CSS
• Understanding of a software code
• Bachelor/Master's degree in the related field, preferably in Computer Science
• Customer orientation and high personal culture
• Experience in similar role
• Fluent English
WHAT’S IN IT FOR YOU:
• Attractive salary, proportional to the demonstrated skills and experience
• Employment in a stable company with a well-established market position
• Meaningful responsibilities from day 1
• Generous benefits package including: Private Medical Healthcare, Multisport, life insurance, bridge days, integration events
• Excellent atmosphere and an opportunity to work in an ambitious and professional team
• Internal and external trainings, and a challenging job that will boost your personal and professional skills
DELMIA helps industries and service providers connect the virtual and real worlds of global operations to re-imagine business for achieving sustainable excellence and delivering orchestration across value networks.