Senior Product Manager

Your commitments: 

• Be the voice of the customer and lead the interactions and collaboration with product managers, internal subject matter experts, and end-users to understand and define the key problems, requirements, workflows, and define solutions

• Own the product strategy and vision, and maintain roadmaps, requirements, priorities and releases for the product. 

• Define minimum viable product and establish criteria for success.

• Understand market trends, competitor forces, and regional and global industry regulations to discover opportunities.

• Perform analysis on technical, operational, and market considerations for new product development and differentiation.

• Abstract complex business and market challenges and be able to communicate to stakeholders on all organizational levels.

• Perform data-driven and cost-benefit analyses to recommend a plan of action and guide decision making to build and prioritize the product backlog.

• Ensure product direction alignment with internal and external customers, including sales, marketing, professional services, and the rest of the Medidata platform.

• Serve as the point of contact and product expert for internal and external customers.

• Work closely with User Experience designers to lead customer feedback sessions, preparing presentations and engaging end users effectively to define and validate innovative user experience flows and designs.

• Support and lead key internal cross-functional activities necessary for successful product release.

• Create presentations and demos to help train internal teams and educate customer users on new functionality

• Present roadmap to clients, manage client expectations, and address key pains to help sell to new clients while maintaining strong relationships with existing ones

• Review, prioritize, comment and follow-up on product defects

• Manage customer support relations and prioritisation of defects reported by customers as well as customer communications.

• Participate in client meetings and lead customer meeting preparation across multiple stakeholders.

Your Competencies:

• Superior analytical, problem-solving, quantitative, and critical thinking abilities to use data and metrics to back up assumptions, recommendations, and drive product decisions.

• Strengths in problem solving, issue-resolution, with a demonstrated ability to manage multiple and competing priorities in an agile development environment. 

• Executing qualitative and quantitative market research techniques

• Experience translating business needs to a technical team

• Experience translating technical needs to a business team

• Ability to manage work from teams of widely varying skills and levels.

• Strong people skills to lead collaboration across functions and organizations

• Excellent verbal and written communication skills and great attention to detail with ability to translate business needs into technical requirements for development.

• Results-driven, data-driven, entrepreneurial, and action-oriented 

• Strong mix of creativity, product instincts, technical acumen, with a good mind for monetization, and an intense focus on customer empathy

Your Education & Experience:

• Deep understanding of Clinical Trial Management System, best practice, regulatory requirements and technological landscape

• Previous experience as a Clinical Research Associate, Study Manager or equivalent position

• Demonstrable experience of face-to-face working with clients

• Experience managing complex enterprise solutions for large clients

• Experience working with Agile development teams is preferred but not required

• Experience in Product Management preferred but not required

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