Be the Next Game Changer
Senior Engagement Director (UK, remote)
United Kingdom, Hammersmith Regular 6/8/2022 527325
The Professional Services function is responsible for the overall relationship management of client
accounts and day to day activities. This group is responsible to ensure that Medidata is able to deliver quality
projects and services on time and within budget through effective management of Medidata resources.
Main Duties:
- Provide Program Level support for multiple clients
- Provide financial management activities for one or more project budgets (up to 10 M$) as well as preparation and execution of Statements of Works and Change Orders
- Supports and initiates the activities that will result in the expanded use of Medidata Applications and Services
- Develop client relationship as “trusted advisor” role through effective proactive project management
- Provide guidance and consulting to clients around the best use of the Medidata Applications
- Generate Professional Services proposals and supports prospecting activities
- Maintain appropriate project/client documentation
- Maintain high client satisfaction by providing proactive communication and issue management.
- Assure compliance with Medidata’s standard project management methodologies and Medidata SOPs and mentors other project resources
- Provide mentorship and guidance to all assigned project members
- Relevant experience in clinical/biomedical and/ or software development environment
- Electronic Clinical Data Management (eCDM) software consulting experience desirable
- Prior project financial experience desirable
- Prior services delivery experience desirable
Skills/Requirements:
- Strong understanding of clinical research (pharma, device and/or biotech sectors) and a solid understanding of Clinical Research SaaS technology
- Experience interacting and presenting to executive / senior leadership audiences.
- Experience operating within a structured project management operating model.
- Self motivated, able to work remotely and able to assume responsibility in a professional manner
- Travel expectations up to 20% – 30%, national / international
- Valid driver’s license required
MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.