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Sales Transaction Support in BP&O Japan 2022 growth Nagoya
1. Support Sales and Partners on pipeline management (from lead to PO/Key Delivery)
2. Support Renewals management in a defined territory
(Please consider this Role description can be applied for both Direct & Indirect Channels)
Support Renewals Management (in collaboration with the Sales / Partners team)
• Prepare and optimize quote renewals (merge, harmonize anniversary dates …)
• Process renewals which do not require the Sales team involvement -
• Request special invoice format and check Invoices
• Manage license keys renewal with collaboration of the Key Management Center
• Facilitate cash collection issue /claim fixing
• Monitor ongoing renewals with Partners
• Ensure renewals to be managed on time
• Deploy renewal best practices to the Sales / Partners
• Contribute to YLC/ALC accurate forecasting
Sales Helpdesk
• Provide Sales / Partners support based on their daily activities / request (Process & tools: DSx.Client Sale, DSx.Client Care and Order, PPI, Partner Dashboard, Partner Portal)
• Ensure end to end request management for the Sales / Partners (open, follow-up, closure) including escalation to the key stakeholders (Legal, Finance, SBA, Pricing, etc.)
• Identify and capitalize Best Practices within the sales tools to optimize the overall process
• Identify skill up needs to be delivered through Sales Operations Knowledge base or dedicated trainings to the Sales / Partners
• Identify key materials to support salesperson (Customer Reference, Industry materials …)
Master degree or Bachelor's degree
Experience in: sales execution, business analysis, leading change, managing projects with multiple tracks, working with Finance systems is a plus
Hard Skills:
- Bookkeeping regulations
- Business processes
- Handle customer complaints
- Handle mail
- ICT sales methodologies
- Perform business research
- Perform office routine activities
- Sales activities
- Train employees
Soft Skills:
- Teamwork
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