Be the next big change > Dassault Systèmes

Be the Next Game Changer

Sales Support Analyst - Sao Paulo

Brazil, SP, Sao Paulo

Imagine new horizons….
You have dreams? You enjoy a challenge? Here at Dassault Systèmes, we empower people with passion to change the world. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes!

The challenges ahead...
We are seeking a key LATAM Sales Support Analyst who will successfully support renewals management in collaboration with Sales and our Partner team.

What will your role be?

  • Prepare and optimize quote renewals (merge, harmonize anniversary dates …)
  • Process renewals which do not require the Sales team involvement
  • Request  special invoice format and check Invoices
  • Manage license keys  renewal with collaboration of the Key Management Center
  • Facilitate cash collection issue /claim fixing
  • Monitor ongoing renewals with Partners
  • Ensure renewals to be managed on time
  • Deploy renewal best practices to the Sales team & Partners
  • Contribute to YLC/ALC accurate forecasting
  • Sales Helpdesk
  • Provide Sales team & Partners support based on their daily activities / request (Process & tools: MyClient Engagement, DSx.Client Care and Order, PPI, Partner Collaboration Cockpit)
  • Ensure end-to-end request management for the Sales team & Partners (open, follow-up, closure) including escalation to the key stakeholders (Legal, Finance, SBA, Pricing, etc.)
  • Identify and capitalize Best Practices to optimize the overall process
  • Identify skill up needs to be delivered through Sales Operations Knowledge base or dedicated trainings to the Sales team & Partners
  • Identify key materials to support Sales team & Partners (Customer Reference)

Your Success factors?

  • Bachelor's degree with Master's degree preferred
  • 1-2 years of experience in: sales execution, business analysis, leading change, sales helpdesk and sales analyst 
  • English skills required and Spanish is a plus

Professional Skills:

  • Bookkeeping regulations
  • Handle customer complaints
  • ICT sales methodologies
  • Perform business research
  • Sales activities
  • Business processes
  • Train employees
  • Handle helpdesk problems
  • Orchestration

Soft Skills:

  • Presenting to Others
  • Accountability
  • Teamwork
  • Processing Information
  • Planning and Organizing
  • Detail Focus
  • Resilience

NOTE: In order to be considered for this position, please submit an English version of your resume.

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