Be the next big change > Dassault Systèmes

Be the Next Game Changer

R&D Customer Success Manager (m/f/d)

Germany, BY, Munich
Regular
11/7/2022
530584

Imagine new horizons…
Do you have dreams? Do you enjoy challenges? Here at Dassault Systèmes, we empower people with passion to change the world.

 

What will your role be?
Define, share, validate and execute plans to ensure customers successful deployment and production run

 

The challenges ahead:
• Be the point of contact of R&D Customer Success organization for the customer you manage
• Understand customer deployments project, customer challenges and expected values
• Anticipate customer deployment at risk, organize and lead regular meetings to manage issues submitted by customer
• Create and update in internal tools the list of issues to be managed for the different project milestones of the customer
• Escalate risky subjects that could endanger compliance with customer milestones and define and secure resolution plan

Your key success factors:
• Bachelor or Master in information systems, business engineering or economics
• Fluent English language and communication skills, interacting efficiently, with empathy and passion while working with different cultures; German language is an advantage
• Proactive and results driven attitude towards work
• Creative problem solver and excellent conflict management skills, able to adapt easily to changing situations
• Understanding of the big picture and task dependencies, yet ability to focus on details when needed

 

Interested? Click on "Apply" to access the 3DS job portal and to upload your application documents.

Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes! Shape your career with 3DS! #WeAre3DS

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Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.