Product Enablement Director
Medidata: Power Smarter Treatments and Healthier People
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.
Your Mission:
The Customer Success Optimization & Enablement Director Japan is accountable for infusing and integrating a strong Customer Solution presence into the Japan region while representing Japan customer needs within the Global Product Management Organization for targeted solutions.
- Product intelligence liaison to APAC for internal and external customers
- Maintains deep understanding of product vision, strategy, roadmap and capabilities to serve as bridge to broader organization (Professional Services, Sales, Marketing, Product Teams) based on the regional business plan and prioritized products
- Works with local teams’ key stakeholders to understand client and market needs, evaluates the business impact and localization requirements, and assesses those which can be accommodated based on the understanding of the global product vision and regional business priority
- Leads conversation and represents region to product teams to ensure regional prioritized market and customer needs are understood to influence product strategy and roadmap decision making
- Establishes strong and effective working relationships with Product leadership to ensure APAC needs are clearly articulated and understood in decision making
- Represents regional needs related to product Globalization and Localization efforts
- Member of the regional leadership team to ensure understanding of priorities, key opportunities and customers
- Champion product roadmaps, value proposition and differentiators
- Manage critical issues from start to closure ensuring appropriate engagement by issue owners as well as adequate and timely resolution. Escalating to appropriate leaders in the broader organization to achieve resolution when required
- Contributes to product marketing and launch plans as well as channel readiness
- Supports definition of broader strategy for evolving global support in the region
- Establish and gain buy in for regional internal Product enablement strategy ensuring the right structure and internal expertise to support clients
- Ensures strong internal communication and knowledge sharing across the region including but not limited to product roadmap, strategic decisions, launch plans, GTM strategy
Your Competencies:
- Inspires a purpose: Paints a compelling picture of the vision and strategy that motivates others into action
- Simplifies Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems and bring clarity to stakeholders
- Builds Relationships: Effectively builds formal and informal relationship networks inside and outside the organization
- Fosters Collaboration: Builds partnerships and works collaboratively with others to meet shared objectives
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences from SME to executive levels.
- Plans ahead: Plans and prioritizes work to meet commitments aligned with organizational goals
- Scales for Growth: knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- Ensures accountability: Holds self and others accountable to meet commitments
- Self-aware: Uses a combination of feedback and reflection to gain productive insight into personal strengths and opportunities
- Values differences: Recognizes the value that different perspectives and cultures bring to an organization
- Strives to learn: actively seeks new ways to grow and be challenged using both formal and informal development channels
- Inspires work: Provides direction and delegation, removes obstacles to get work done
- Builds matrix teams: Builds strong-identity matrix teams that apply their diverse skills and perspectives to achieve common goals.
- Strong technical knowledge and understanding of products with insight to know when/how to leverage supplemental expertise
- Globally focused regional advocate: Builds global coalitions applying appropriate cultural understanding
- Understanding of localization and globalization principles and standards
- Ability and willingness to travel regionally globally up to 20% of time
- Able and willing to routinely work non-standard business hours with global counterparts
- Command of native level Japanese (spoken and written) and Fluent in English (spoken and written)
Your Education & Experience:
- University degree, preferably in business, technology or related discipline
- 3+ years work in a Global liaison capacity at a global company
- 5+ years’ experience with BS, 3+ years with MS
- Relevant experience with SaaS products and/or Life Sciences
- Strong written and verbal communication and presentation skills
MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.