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Be the Next Game Changer

People Support & Satisfaction Specialist (PeopleSoft Finance L1 Support)

India, MH, Pune Regular 3/28/2022 524398

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We are seeking an experienced PeopleSoft Finance resource to work in Level 1 support. The job location will be Pune.

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Here a Dassault Systèmes, we empower people with passion to change the world. #3DS

  • What will your job be?

    Act as first point of contact for any queries or issues raised by business users spanning across all geographies.
    Handle tickets raised by business users based on priority and within SLA.
    Supporting BPAs by providing initial analysis of tickets or replication documents for defects.
    Analyzing frequent issues and suggesting improvements based upon the analysis.
    Collaborate and maintain a knowledge base of frequent issues to facilitate quicker turnaround time. 

    Required Qualifications: B.Sc, BBA, B.Com or MBA- Finance
    0-3 years of experience of Finance Support and processes.
    Hands-on experience in PeopleSoft ERP.
    Knowledge of Business process flow and experience in any of the modules like Accounts Receivable, Accounts Payable, General Ledger, Billing, Customer Contracts, Resource Management, Project Costing, etc.
    Ready to work in rotational shifts including night shifts.
    Basic SQL skills like retrieving, updating, inserting or deleting the data from database.

    Nice to have Skills
    PeopleSoft query creation.
    Proficient in SQL.
    Strong analytical and problem solving skills.
    Working experience with ticket/incident/service request management tools.
    Basic knowledge of PeopleSoft technical structure.


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