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Be the Next Game Changer

Order Management Associate

United States, MA, Waltham Regular 8/7/2022 527213

Imagine New Horizons…

The Americas Small Business Administration Group is seeking an Order Management Specialist to join the North American Order Management Team. This position will be based in our Woodland Hills, CA office and will offer remote work opportunities (2 days weekly).  Ideal applicants will have good customer support experience and database management skills.  The ideal candidate will be located in the great Woodland Hills, CA area.

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What Will Your Role Be?

Manage and approve Order, Claims, and Renewals in compliance with DS policies and rules (may be responsible for a specific scope: partners, countries, direct customers, brands,). Support sales organization in the execution of the guidance provided by sales administration best practices, Legal and/or Pricing.

Your Challenges Ahead

•Analyze, approve and process orders in compliance with DS policies and rules.

•Ensure internal key controls are strictly applied

•Ensure the published rules and policies are strictly followed

•Ensure the reliability and accuracy of customer database content (licenses and keys)

•Suggest process and tools improvements to adapt them to business changes and/or to improve efficiency and effectiveness

•Contribute to the Drop testing when required

•Coach sales and partners in the execution of processes, tools and published business practices

•Contribute to integration process (Brands, acquisitions, new sales ...)

Your Key Success Factors

•Experience with order management or customer support functions

•Analytical and problem-solving skills

•Ability to work in a cross-functional team

•Ability to multi-task at a high level

•Ability to thrive in a dynamic environment

•Fluent in Spanish and/or Portuguese a plus but not a must

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 9 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Covid statement

Our Company requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for a medical, religious or state-required accommodation or otherwise exempt consistent with applicable law.  Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship due to customer requirements, staffing needs, or other business reasons. Definition of full-vaccination: Employees are considered to be fully vaccinated two weeks after their second dose in a 2-dose series or two weeks after a single-dose vaccine.
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