Role Description & Responsibilities
Do you have dreams and enjoy a challenge? Here at DASSAULT SYSTEMES, we empower people with passion to change the world. Let us open new horizons together, helping people and businesses around the world create sustainable innovations for today and tomorrow.
DELMIAWorks, a brand of Dassault Systemes, was born on the shop floor and has been evolving for over 30 years to become a leader in MES and ERP software for manufacturers. Our software helps run almost all aspects of a manufacturing business; from quoting to shipping, business financials to cost accounting, and communicating with the manufacturing machines.
DELMIAWorks is looking for a motivated Support Services Coordinator to join our team in Paso Robles, CA.
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Job Responsibilities
· As the Support Services Coordinator, the primary function is to provide assistance to the Support Department with a variety of business tasks
· Work directly with the Support Department in building and delivering quotes and proposals to clients for costs associated with service requests
· Scheduling on behalf of Support
· Management of corresponding invoices
· The Support Coordinator is regularly called on to perform one-off and unique administrative tasks for the Support department
· Process Purchase Orders and facilitate the communication between customers and DELMIA|Works staff as it pertains to the services offered by the support organization
· Work with the team to schedule and assign resources to Support Service projects
· Manage the delivery process of the Support Services and approve associated invoices
· Utilize strong project management skills in order to organize and schedule meetings between customers and DELMIA|Works personnel
· Performs other job-related duties as required
Qualifications
· Education requirements: A minimum of a HS Diploma, AA or BS preferred
· 1+ years of experience working in a professional office environment in a support role
· Demonstrated excellent troubleshooting, problem solving, and critical thinking skills
· Proficient in MS Office Professional tools and general office administration tools (CRM, Outlook, Databases, etc.)
· Demonstrated ability to learn quickly and manage multiple projects applying strong time management skills
· Strong communication skills both verbally and in writing
· Be an avid problem solver with a strong desire to be in a customer-facing role
· Ability to work in a fast pace environment and deliver quality solutions under pressure
· Detail-oriented with ability to adjust in a dynamic environment
· Be able to define problems, collect data, establish facts, and draw valid conclusions
· Comfortable working across regions and cultures
· English proficiency is required
· Ability to work independently and within a collaborative team structure
“Compensation for the role will be commensurate with experience. The total expected compensation range will be between $45,000-65,000K, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus”.
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