Operations Support Services Coordinator

United States, CA, Paso Robles

Role Description & Responsibilities


Do you have dreams and enjoy a challenge? Here at DASSAULT SYSTEMES, we empower people with passion to change the world. Let us open new horizons together, helping people and businesses around the world create sustainable innovations for today and tomorrow.

DELMIAWorks, a brand of Dassault Systemes, was born on the shop floor and has been evolving for over 30 years to become a leader in MES and ERP software for manufacturers. Our software helps run almost all aspects of a manufacturing business; from quoting to shipping, business financials to cost accounting, and communicating with the manufacturing machines.

DELMIAWorks is looking for a motivated Support Services Coordinator to join our team in Paso Robles, CA.

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Job Responsibilities 

·       As the Support Services Coordinator, the primary function is to provide assistance to the Support Department with a variety of business tasks

·       Work directly with the Support Department in building and delivering quotes and proposals to clients for costs associated with service requests

·       Scheduling on behalf of Support

·       Management of corresponding invoices

·       The Support Coordinator is regularly called on to perform one-off and unique administrative tasks for the Support department

·       Process Purchase Orders and facilitate the communication between customers and DELMIA|Works staff as it pertains to the services offered by the support organization

·       Work with the team to schedule and assign resources to Support Service projects

·       Manage the delivery process of the  Support Services and approve associated invoices

·       Utilize strong project management skills in order to organize and schedule meetings between customers and DELMIA|Works personnel

·       Performs other job-related duties as required


·       Education requirements: A minimum of a HS Diploma, AA or BS preferred

·       1+ years of experience working in a professional office environment in a support role

·       Demonstrated excellent troubleshooting, problem solving, and critical thinking skills

·       Proficient in MS Office Professional tools and general office administration tools (CRM, Outlook, Databases, etc.)

·       Demonstrated ability to learn quickly and manage multiple projects applying strong time management skills

·       Strong communication skills both verbally and in writing

·       Be an avid problem solver with a strong desire to be in a customer-facing role

·       Ability to work in a fast pace environment and deliver quality solutions under pressure

·       Detail-oriented with ability to adjust in a dynamic environment

·       Be able to define problems, collect data, establish facts, and draw valid conclusions

·       Comfortable working across regions and cultures

·       English proficiency is required

·       Ability to work independently and within a collaborative team structure

“Compensation for the role will be commensurate with experience. The total expected compensation range will be between $45,000-65,000K, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus”.


Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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