Operational Advisor

United Kingdom, Hammersmith

About our Company:

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us on LinkedIn, Instagram, and X.

About the Team:

The Professional Services Operational Advisor (CTMS/CTFM) is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform. Using your operational experience in Clinical Operations you will be a key member of the Medidata Professional Services team, driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products.

Reports to: Director level or higher within the Clinical Operations Horizontal


  • Provide strategic input, guidance, advice, knowledge and best practices to support client/partners in driving implementation and adoption of Medidata Clinical Cloud Products
  • Advise and mentor clients/partners during implementation which includes workshop delivery
  • Establish "Trusted Advisor" Partner relationship through effective consultation
  • Provide operational expertise during and after Implementation and Enablement activities
  • Develop and maintain relationships with internal Subject Matter Experts
  • Attend Key Operational Meetings in support of Medidata Clinical Cloud Products
  • Where appropriate develop operational specific materials to support the use of Medidata Clinical Cloud Products
  • Work with external and internal business partners to facilitate streamlined site payments on behalf of our clients/partners
  • Provide reporting support to clients and enable them to analyze and gain insights into their operational data
  • Deliver new release technical overviews, knowledge transfer and risk assessments to support implementation of new releases (where applicable)


  • Typically requires 8+ years experience from Clinical Operations and/or payments roles in Sponsor, CRO or other equivalent organizations
  • Degree required or equivalent experience
  • Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)
  • Leading change & strategic thinking
  • Creating/leading strategic initiatives
  • Leading teams - both internal and customer - during the implementation of a 'change management (or other)' initiative
  • Consulting/advising customers
  • Senior/Exec level engagement with customers - and internal stakeholders
  • Involvement in the selling process - and making presentations to customers

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.

Applications will be accepted on an ongoing basis until the position is filled.



Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.