Be the next big change > Dassault Systèmes

Be the Next Game Changer

IT Service Operations Engineer

India, MH, Pune

Imagine new horizons...

Dassault Systèmes, the 3DEXPERIENCE Company, is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating ‘virtual experience twins’ of the real world with our 3DEXPERIENCE platform and applications, our customers push the boundaries of innovation, learning and production.

Dassault Systèmes SE (French pronunciation:[daso sistem]) (abbreviated 3DS) is a French software corporation. It is among Fortune 50 list of the largest software companies that develops software for 3D product design, simulation, manufacturing and more. A Dassault Group subsidiary spun off from Dassault Aviation in 1981, it is headquartered in Vélizy-Villacoublay, France, and has around 20,000 employees in 140 different countries.

Within Asia Pacific, Dassault Systemes is spread across 10 countries namely India, Japan, China, Malaysia, Singapore, Thailand, Indonesia, Korea, Taiwan and Australia and consitutes of more than 30% 3DS users globally. 3DS IT Team in Asia Pacific is responsible to enable 3DS businesses across APAC with invovative IT Solutions and world-class infrastructure. They are also responsbile to manage Production Infrastrucure spread across three large Data Centers at Singapore, Japan and Pune. Give power to your passion! Find the job you love at 3DS!

If we challenge the status quo, we can imagine the new horizons to improve the world! #Weare3ds, #3ds.

In the News: Forbes Ranks us #48 in the list of World’s top Most Innovative Companies

And ranking at #55 in the list of Global 100 Most Sustainable Corporations.

Great to make Dassault Systemes as an informed choice of employer!

What will your role be?

  • Manage IT support for Pune Campus (especially Unix/MAC Support). Coordinate with business leaders to understand and meet their expectations. Ensure SLA targets are achieved for assigned IT requests.
  • Participate in IT projects to be deployed in 3DS India Lab offices across India. Participate in IT asset management.
  • Be part of the IT Service Operations team and assit with end user support for Linux and MAC OS.
  • Will participate in local and global IT projects ensuring timely delivery
  • Ensure resolution of IT requests in timely manner
  • Work closely with contractor IT team and provide L2 Unix/MAC support 
  • Manage escalated issues
  •  Keep regular interactions with the leadership team to seek feedback and perform action
  • Regular check and act to ensure all Unix/MAC machines are patched 
  • Regular check and act to ensure end user data is backed up using defined solutions
  • Actively participate in all IT compliance related activities
  • Ensure seamless movement of teams within offices with appropriate documentation 
  • Perform daily checks of IT infrastructure to ensure proactive resolution
  • Coordination with IT Vendors for IT infrastructure support 
  • Maintain all relevant IT documentation on day to day basis

  The Challenges ahead

  • Quick understanding of the IT infrastructure, various process & policies and tools and being aligned, focusing on continuous IT delivery in complex IT environment.
  • Managing the expectations of IT and business stakeholders, Participating and delivering various critical IT projects, Managing SLA and improve user satisfaction.

Your Key expectations and success factors for future growth:

  • Minimum 4 to 5 years of experience in IT infrastructure support.
  • Professional certification such as RHEL, JAMF,CCNA
  • Customer service oriented with good problem solving attitude
  • Decent written and verbal communication skills.
  • Team player
  • Flexible to work overtime when needed
  • Additional duties may be assigned based on job role or organizational needs
  • Right candidate will have 4 to 5 years of hands-on experience in managing and administering different UNIX operating Systems like Linux or MAC.
  • Working Experience of Linux flavors - Red Hat versions - 6/7 or Suse Linux versions -11/12 or CentOS versions - 6/7
  • Good Understanding of Linux Basic concepts like - File Systems and partitioning, Package and patch Management, User and access Management, shells, OS installations, resource management, cron jobs and OS level troubleshooting etc.
  • Working Knowledge of Patch and package management using yum, rpm, zypper etc. 
  • Knowledge of shell/python scripting will be an added advantage
Dassault Systèmes Logo > Dassault Systèmes

Join Dassault Systèmes, The 3DEXPERIENCE Company Everything becomes possible with Dassault Systèmes’ 3DEXPERIENCE virtual universes! Serving 230,000 customers in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow. Get on board a leading and fast-growing company of 20,000 talented professionals.