Be the next big change > Dassault Systèmes

Be the Next Game Changer

First Line Consultant

Malaysia, SL, Petaling Jaya Regular 5/15/2022 526862

Imagine New Horizons…
You have dreams? You enjoy a challenge? Here at Dassault Systèmes, we empower people and energize passion to change the world and create the future. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes! 
Shape your career with 3DS! #WeAre3DS

 

What will your role be?
Satisfy our Users, Customers & Partners thanks to Superior Technical Expertise by answering requests, monitoring usage, listening to feedbacks and communicate improvements 

 

The Challenges Ahead

  • Handle incoming support calls and emails to support
  • Provide predefined solutions to known problems
  • Handle license requests, user account requests other 1st line requests
  • Maintain and improve the support knowledge base
  • Review internal support requests (completeness check)
  • Monitor status systems hosted by Quintiq and flag problems

 

Your Key Success Factors

  • Experienced in Help Desk or Customer Service
  • Bachelor’s degree in computer science, computer engineering, information technology or equivalent
  • Technical background and experience to effectively carry out the listed responsibilities
  • Excellent verbal and written communication skills in English
  • Problem solving ability and flexibility
  • Ability to work independently and as part of a team
  • Solution driven, customer friendly personality, comfortable working with people at every level of the company
  • Service Requests Management Process and Tools
  • Peer cooperation
  • Effective Communication
  • Crisis and issue management
  • Knowledge capitalization
  • Problem Solving
  • Time and Priority Management
  • Customer Focus
  • Testing process & tools
  • Running 3DS People Processes & Tools
  • 3DS Company Knowledge
  • Usage monitoring
  • Communicating to user's in communities
DELMIA-QUINTIQ Logo > Dassault Systèmes

Every business has its planning puzzles, some large, some complex, some seemingly impossible to solve. Quintiq’s vision is to solve every one using a single platform. That vision has driven the development of Quintiq software since the first line was coded back in 1997. Our vision is transforming the world’s supply chains.