Be the next big change > Dassault Systèmes

Be the Next Game Changer

Engagement Technical Leader - US Remote

United States, MA, Boston
Regular
10/11/2022
526172

 

Imagine New Horizons… 

Do you want to be inspired and enjoy coming to work? At Dassault Systèmes (3DS), we empower our employees and support their passion to change the world and create the future. Let’s design new horizons together with the power of 3DEXPERIENCE virtual universes! Shape your career with 3DS! #WeAre3DS 

Mission

  • The Engagement Technical Leader (ETL) drives customer technical engagements, from qualified opportunity identification to successful deployment, according to Value Engagement Framework.

The Engagement Technical Leader supports Client Executive and Technical Executive in the context of large account / multi-opportunities, or manages an engagement as a prime technical responsible resource

What will your role be?

Securing an engagement with a customer, acting as a trusted advisor and technical focal point, the ETL has to understand, analyze and provide a clear definition of the customer's issues/challenges during the pre-sales activities through deployment.

  • The ETL supports Technical Executive in the account management mission, managing escalation, animating collaboration with R&D, Industry and Brand.
  • The ETL contributes to the execution of the Value Engagement activities and deliverables, according to the different phases, with a specific focus on gate reviews.
  • The ETL is accountable for:
  • Collaboration within the Dassault Systemes (DS) internal ecosystem
  • Maximizing the value of the 3DEXPERIENCE Platform and the Industry Solutions portfolio in the context of the engagement maintains best in class level of expertise
  • Capitalization of on-field activities
  • Providing feedback loop from customer use cases
  • Supporting the Solution enablement of their Partners and Sales Ecosystem.
  • Maximizing the usage of the 3DEXPERIENCE platform for interaction with the customer and DS ecosystem
  • The ETL contributes to the execution of the Value Engagement activities and deliverables, according to the different phases, with a specific focus on gate reviews:

Value Assessment and Value Definition: Gate -3 to -1 of LEVERAGE | Value Engagement

  • Leverage collaboration within 3DS to build consistent solution architecture for project success and customer satisfaction
  • Ensure the alignment of the delivered solution with the committed (SoW) project scope
  • Manage customer consulting engagements and build out customer deliverables as per our Value Engagement framework
  • Support Technical executive in the account management mission, managing escalation, animating collaboration with R&D, Industry and Brand.
  • Align 3DS solutions and related KPIs with business objectives to monitor to ensure go-live project performance
  • Support delivery of Executive-level presentations of processes, strategies, and capabilities to drive customer sponsors to transforming their businesses with DASSAULT SYSTEMES as a business partner

Value Commitment: Gate -1 to 0 of LEVERAGE | Value Engagement

  • Provide support during phase as such as assessing and planning program needs, projects structure, governance
  • Lead / Contribute development of Scopes of Work that comply with Value Engagement SOW standards

Value Delivery: Gate 0 to +5 of LEVERAGE | Value Engagement

  • Accountable for coordinated management of multiple, related projects directed towards business and organizational objectives  
  • Work with project managers on projects to manage scope, schedule and costs, to ensure Customer success and acceptance of the program
  • Monitor the progress of program components and ensure program consistency to be delivered on time, on budget, within the agreed scope
  • Ensure Value Engagement gates respect and conformity of deliverables 
  • Drive program through Value approach
  • Resolve resource constraints and/or conflicts that affect multiple projects within program
  • Resolve issues and change management within a shared governance structure, ensure appropriate proactive escalation to avoid crisis.
  • Build credibility, establish relationship and maintain communication with stakeholders at multiple levels (internal & external) 
  • Make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
  • Align organizational/strategic direction that affects projects and program goals and objectives
  • Drive the Technical customer roadmap implementation
  • Manage relations with Partners for the scope of the Program

Value Delivery: Gate +5 to +6 of LEVERAGE | Value Engagement

  • Produce the lessons learnt during the program closure phase.
  • Deliver program best practices
  • Prepare & execute Value Up activities

KPIs

  • Number and Quality statement of: As-Is, To-Be, Capitalized, (levels: L3 to L5)
  • Demo evaluation criteria and rating (documentation/feedback)
  • Targeting usage of Solution and OOTB
  • Inspire the customers (documentation/feedback)
  • Documentation/feedback
  • Number and/or Quality of Value Engagement activities and Successful Gate Reviews
  • $ Achievement of Business objectives (Software revenues, Services revenues and Consulting signing)
  • # Successful escalations

Key Activity Indicators

  • Sustain Customer engagement dynamic and continuous progress
  • Efficient communication and reporting to key stockholders
  • Risk identification and mitigation plan, follow-up and information
  • Customer satisfaction: trust, recognition from the customer
  • Technical Roadmap agreed with the customer

 

 

Key Success Factors

  • Bachelor’s Degree
  • Knowledge in the business, operations, processes and strategies for the Industrial Equipment Industry
  • Experience in managing digital transformation projects
  • Experience with Enterprise Software or 3DS products preferred
  • Analyze business objectives
  • Analyze business processes
  • Advise client on technical possibilities
  • Advice on efficiency improvements
  • Apply technical communication skills
  • Build business relationships
  • Consult with technical staff
  • Guarantee customer satisfaction
  • Identify new business opportunities
  • Keep up to date on product knowledge
  • Protect client interests
  • Sales argumentation
  • Seek innovation in current practices
  • Solution deployment
  • Think proactively
  • Use consulting techniques

Soft Skills

  • Teamwork
  • Accountability
  • Decision Making
  • Presenting to Others
  • Leading Others

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 9 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Covid statement

Our Company requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for a medical, religious or state-required accommodation or otherwise exempt consistent with applicable law.  Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship due to customer requirements, staffing needs, or other business reasons. Definition of full-vaccination: Employees are considered to be fully vaccinated two weeks after their second dose in a 2-dose series or two weeks after a single-dose vaccine.
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