Director, Technical Services Advisor (NY/NJ)

United States, NY, New York
Regular
1/17/2024
537402

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its ground-breaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. And Medidata’s ongoing commitment to infusing the patient voice into trial designs and solutions is helping to create a better and more inclusive experience for all participants in clinical studies. Medidata is involved in nearly 40% of company-initiated trial starts globally, with studies conducted in more than 140 countries. More than 70% of novel drugs approved by the Food and Drug Administration (FDA) in 2022 were developed with Medidata software. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.

Your Mission: 
The Technical Services Advisor is a technical expert focusing on advising and mentoring our Partners during and after  implementation of Medidata Products on our Unified Platform. Using your technical experience in building/configuring applications within the Clinical  environment you will be a key member of the Medidata Technical Services team driving the successful implementation and adoption of one or more Medidata Products within our Partners.

Key Responsibilities:
Technical Architecture & Consulting: 
Serve as a technical architect, providing expert advice on complex system designs and architectures. Assess current technical environments and recommend improvements or innovations.


Collaboration with Departments: 
Work closely with Sales, PreSales, Professional Services Market Segments, and R&D teams to understand their needs and challenges. Facilitate communication between these departments to ensure alignment of goals and strategies.


Standardization and Innovation:
Identify opportunities for standardizing current Technical Services offerings, enhancing operational efficiency. Propose new offerings by staying abreast of emerging technologies and market trends and taking into account client needs, Sales/Presales requests.


Sales Education & Support:
Educate and support the sales team about the company's technical offerings. Develop materials and conduct training sessions to enhance their understanding and ability to sell these solutions effectively.


Liaison with TS Development Teams: 
Act as a bridge between the technical services development teams. Bring forward ideas and feedback for review and potential implementation.


Project Oversight: Oversee projects from conception to implementation, ensuring that they align with business objectives and are delivered within time and budget constraints.


Stakeholder Management: Engage with key stakeholders to gather requirements, provide regular updates, and manage expectations.


Continuous Learning: Keep up-to-date with the latest technologies, methodologies, and industry trends to maintain a competitive edge and provide the best advice and solutions.

Qualifications:
- Bachelor's or Master’s degree in Computer Science, Information Technology, or related field.
- Extensive experience in technical consulting, architecture, and project management.
- Proven track record of successful collaboration with sales, R&D, and development teams.
- Strong communication and interpersonal skills.
- Ability to lead and mentor teams.

Competencies:
- Strategic thinking and problem-solving skills.
- Leadership and team management.
- Adaptability and willingness to learn.
- Strong analytical and technical skills.
- Strong Technical Engineering skills and Architecture, systems engineering experience.

The salary range posted below refers only to positions that will be physically based in New Jersey. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New Jersey, may differ based on the local market data in that region.

The base salary pay range for this position is $120,750 to $161,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata’s non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; unlimited paid time off; and 10 paid holidays per year.

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Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.